Patient Experience Coach

HonorHealth • Virtual - Arizona, AZ

10d • Hybrid

About The Position

The Patient Experience Coach provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.

Requirements

• Bachelors or 4 years' work related experience Healthcare or related field Required
• 2 years Coaching, delivering presentations, and interacting with management groups. Required
• Current, valid State of Arizona or Compact State Registered Nurse license Upon Hire Required
• Other related healthcare certification and/or license. Upon Hire Required

Nice To Haves

• Masters or advanced degree or equivalent in a healthcare field or related discipline. Preferred
• 5 years coaching, delivering presentations, and interacting with management groups. Preferred
• Other Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability Upon Hire Preferred
• DDI Coaching for Peak Performance. Upon Hire Preferred

Responsibilities

• Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence and set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
• Coaches and partners with hospital leaders to develop, implement and improve the Patient Experience for patients.
• Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders
• Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop and project and DMS Huddle coaching.
• Uses evidence based information to provide new knowledge and shape practice when applicable.
• Provides individual coaching to persons identified by formal and opinion leaders.

Benefits

• Great care starts with great people.
• Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.
• We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff
• Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.
• Come join us and go all in for your career.
• Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com
• Join our talent community here!
• Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level