Performance Fitter - Boston, MA

Callaway Golf•Boston, MA

About The Position

The Performance Fitter conducts product fitting events and creates an excellent customer experience from setup through completion. The role builds enthusiasm for Callaway Golf and Odyssey products by educating consumers about product features, advantages, and benefits. The fitter may work alongside an Outside Sales Representative (OSR) or independently as directed by the OSR. This is a part-time, seasonal position with a varied schedule. The fitter must be available for scheduled weekdays and weekends during the golf season in the assigned territory. A typical event lasts 5–6 hours on a Saturday or Sunday. The position involves frequent travel within the territory, occasional travel to surrounding territories, and occasional travel to events and trade shows outside the territory. The role requires setting up and taking down event displays and equipment, conducting customer fittings using Callaway’s fitting protocol and provided tools, and maintaining fitting equipment and inventory. Pay is listed as $19.00 per hour; the posting also lists an hourly range of $16.50–$20.00.

Requirements

High school diploma or GED.
Ability to learn product characteristics, distinguish product features and benefits, and understand company fitting concepts.
Ability to present technical ideas and facts to a diverse audience of consumers and customers.
Present information in a manner consistent with Callaway standards.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to influence situations and people positively.
Demonstrated leadership and professionalism.
Valid driver’s license and proper insurance for the resident state; driving record must meet the company’s authorized-driver criteria.
Ability to lift up to 60 pounds, typically product and equipment.
Availability to work scheduled weekdays and weekends during the golf season in the assigned territory.
Frequent travel within the territory and occasional travel to surrounding territories are required.

Nice To Haves

Golf knowledge, golf club fitting knowledge, and experience using a launch monitor.
Understanding of the retail golf business, including green grass or off-course retail.
Knowledge of past Callaway products.
Geographic knowledge of the territory.
One year of successful retail or golf shop selling experience.
Golf club fitting experience.
A vehicle large enough to carry 15–20 golf bags and display tents; an SUV or minivan is preferred.

Responsibilities

Support customer event goals and deliver an outstanding consumer experience.
Set up and take down displays and equipment, following Callaway’s product-fitting setup protocol.
Ensure fitting carts, tents, wind blades, and table skirts are present, presentable, and up to date at each event.
Inventory and update the Fit Cart.
Communicate the advantages of the full line of Callaway Golf products to consumers.
Conduct customer fittings using Callaway’s fitting protocol, launch monitor, and other provided tools.
Run and train on the Odyssey Fits Tool and apply selling techniques.
Provide consumers with personalized product specifications.
Communicate accomplishments and challenges to the OSR and share and solicit lessons learned from each event.
Travel within the assigned territory and, occasionally, to surrounding territories, events, and trade shows outside the territory.
When requested, drive a Company vehicle or pull a Company trailer.