Performance Development Manager

Catch Coverage, LLC•Largo, FL

3d•$70,000 - $72,000•Onsite

About The Position

Coverage Insurance Experts that guide you from enrollment to peace of mind! At Catch Coverage, we’re more than an Insurance organization, we’re a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience. When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives. If you’re ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance.

Requirements

Active Health and Life Insurance license required; candidates without current Health and Life Insurance licensure must obtain it within 6 months of hire
Strong knowledge of Medicare Advantage, Medicare Supplement, and Part D products, CMS regulations, and compliance requirements
Proven supervisory and coaching skills with the ability to lead and develop a training team
Strong presentation, facilitation, and public speaking skills for both virtual and in-person training
Strong analytical skills to assess training effectiveness and agent performance data
Advanced computer proficiency, including Microsoft Office, Google Workspace, and LMS platforms
Ability to manage multiple training initiatives and deadlines in a fast-paced, high-volume environment
Strong organizational skills and attention to regulatory detail
Strong written and verbal communication skills
Ability to work independently while collaborating across departments and divisions
Associate's or Bachelor's degree preferred, or equivalent work experience
Active Insurance License (2-15 or 2-40) required
AHIP certification required
2+ years of Medicare sales, service, or training experience required; prior supervisory experience preferred
Experience working in a high-volume, fast-paced call center or insurance environment

Responsibilities

Deliver live, virtual, and self-paced training sessions covering Medicare Advantage, Medicare Supplement, Part D products, Auto, Pet, ACA and Ancillary insurance plans, and sales processes.
Facilitate new-hire onboarding and certification training, guiding agents from initial hire through CMS and carrier certification readiness.
Teach and reinforce compliant sales practices, required disclosures, and CMS marketing guidelines during every training session.
Lead AHIP and carrier-specific certification prep, tracking individual agent completion and readiness ahead of deadlines.
Conduct role-play, mock calls, and scenario-based exercises to build agent confidence and product knowledge.
Monitor live and recorded calls to identify coaching opportunities and reinforce training concepts in real time.
Provide one-on-one and small-group coaching to agents who need additional support or are struggling to meet performance benchmarks.
Administer knowledge checks, quizzes, and certification assessments, and follow up on any gaps identified.
Update and maintain training curriculum, presentations, job aids, and scripts to reflect annual CMS guideline changes and carrier plan updates.
Prepare and deliver Annual Enrollment Period (AEP) and Open Enrollment Period (OEP) readiness training on a set timeline each year.
Gather feedback from trainees and trainers to continuously refine training content and delivery methods.
Maintain accurate attendance, certification, and completion records within the Learning Management System (LMS).
Collaborate with compliance and sales leadership to ensure training content stays current and audit-ready.
Stay current on CMS regulations, carrier requirements, and Medicare industry changes to keep training content accurate.
Perform other duties as assigned.