Training & Performance Development Manager

Shopping Center Management d b a Turnberry Associates•Nashville, TN

3d•Onsite

About The Position

The Training and Performance Development Manager will help drive the JW Marriott Nashville values and philosophy. The position is key in developing and sustaining the property’s culture while ensuring all training and development activities are strategically linked to the organization's vision. The Training Manager will work with the property’s leadership team to identify and address Team Member and organizational development needs. The Training and Performance Development Manager will also be responsible to assist in planning and implementing the performance improvement program.

Requirements

Minimum of 3 years’ experience in a similar role in a hospitality setting
Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Proven ability to plan and organize events effectively, with an acute sense of detail
Assertive, professional and positive approach with a proven ability to develop and lead in a team environment
Excellent interpersonal and communication skills, both written and verbal
Performance Improvement standards of practice
Training Delivery
Learning Technologies
Evaluating Learning Impact
Managing Learning Programs
Excel in public speaking and moderating large groups and diverse audiences

Responsibilities

Support the design, development, implementation, and evaluation of Learning programs
Support the facilitation of both management and line-level curriculum demonstrating sound application of standard classroom management techniques
Support structured reviews of instructional design plans and outcomes to ensure alignment with JW Marriott instructional standards
Track attendance and course completion requirements
Manage learning spaces to required standards including supplies for the room and classes
Make recommendations to enhance learning programs as necessary, in order to adapt to the changes that occur in the work environment or organizational strategy
Serve as point of contact for Forbes Travel Guide partnership and share information across property as relevant.
Plan and execute hotel-wide Forbes Travel Guide training based on operational needs to maintain luxury standards and Forbes Travel Guide Recommended Rating.
In partnership with HR Leadership, work with subject matter experts to build relevant and effective learning programs
In partnership with HR Leadership, identify Learning and Performance Improvement needs through effective planning and execution of job / needs analysis and performance appraisals
Support the development, implementation, and evaluation of all career planning, upward mobility, succession planning programs & initiatives
Support the development of department trainers bench strength ensuring effectiveness of department training
Support the Analysis, Design, Development, Implementation and evaluation of Department Training planning, execution and effectiveness
Lead, manage, and conduct training including but not limited to New Hire Orientation, Leadership Orientation, Leadership Development Series, Management Development Program and Symphony of Service constantly evaluating for effectiveness and continued improvement
Manage performance appraisal process, including but not limited to, tracking and filing of performance reviews.
Lead compliance training, tracking and reporting for the property ensuring property remains compliant in all required areas including, but not limited to, JW Marriott brand standards
Prepare training programs and tools; maintain a library of training aids
Complete administrative duties for management development programs, including but not limited to, event set up, compilation of evaluation data, and tracking
Schedule training sessions and publish a monthly training calendar
Facilitate performance improvement activities throughout the property
Act as a resource person to department managers. Work with leaders to assess their quality assurance needs and ensure that they have the resources necessary to reach high-quality results
Assist HR Leadership with Team Member Engagement survey management
Perform additional duties and projects as assigned