Performance Data Quality Analyst

Keolis Canada•Boston, MA

8d•$84,800 - $90,300•Hybrid

About The Position

The Performance Data Quality Analyst maintains complete and accurate records of railroad network operations and participates in transforming train and delay data management. The role supports train and delay data accuracy, KPI monitoring, and the modernization and automation of performance data quality processes. It works with representatives and stakeholders across Engineering, Mechanical, Transportation, PTC, MBTA Railroad Operations, and the Performance Team to improve data quality, support contractual on-time performance requirements, and provide insights into performance trends. The position is primarily office-based in Boston, with hybrid arrangements possible and frequent, encouraged opportunities to engage with field stakeholders. It typically involves 40 hours per week, with occasional weekend work possible during busy periods. Regular use of computers, phones, virtual meeting platforms, and standard office equipment is required. Employees may need to sit, stand, walk, reach, and move through office or operational environments, and occasionally lift 10 pounds. Employment is contingent upon passing pre-employment drug and alcohol screening, receiving a favorable background check, and passing a physical examination. Keolis states a commitment to workplace safety, environmental protection, equal employment opportunity, and reasonable accommodation for employees with disabilities.

Requirements

Bachelor’s degree; preference for Engineering, Math, Science, or another data-adjacent field.
One year of work experience with data and/or compliance or quality processes, or a combination of relevant education, training, and work experience.
Demonstrated experience working with large, imperfect datasets, including numerical, categorical, and text data, and ability to learn and maintain their quality.
Working knowledge of Python or another programming language.
Strong analytical skills and working knowledge of Microsoft Excel functionality.
Demonstrated ability to independently develop robust error-checking procedures.
Ability to develop subject matter expertise in railroad operations and relevant data sources through stakeholder engagement and examination of processes and data.
Ability to adapt to innovative technologies and tools that improve efficiency and accelerate change.
Ability to represent Keolis credibly to regulatory bodies, the client, and senior stakeholders.
Ability to influence organizational culture through systemic, sustainable approaches.
Forward-thinking, proactive, resilient, sound judgment, innovative, and driven by a pursuit of excellence.
Excellent written, verbal, interpersonal, communication, and presentation skills; able to convey information clearly and professionally.
Strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment and use judgment, critical thinking, and problem-solving skills.
Ability to maintain composure and professionalism under pressure, adapt to changing priorities, and exercise discretion with sensitive or confidential matters.
Ability to work collaboratively and maintain positive relationships with colleagues, leaders, employees, vendors, and external stakeholders.
Self-motivated, able to take direction, demonstrate initiative, and work independently as needed.
Ability to perform the essential job duties satisfactorily; reasonable accommodation may be provided as described in the posting.
Ability to sit, stand, walk, reach, and move through office or operational environments as needed, with occasional lifting of 10 pounds.
Must pass pre-employment drug and alcohol screening, receive a favorable background check, and pass a physical examination.

Nice To Haves

Preference for a Bachelor’s degree in Engineering, Math, Science, or another data-adjacent field.

Responsibilities

Maintain complete and accurate records of railroad network operations and participate in developing and implementing train and delay data management transformation.
Ensure train and delay data accuracy and completeness standards are met.
Facilitate combined train and delay record reviews with performance representatives from Engineering, Mechanical, Transportation, and PTC departments.
Create, maintain, and update collective train and delay review processes, and support continuous improvement of data completeness and accuracy.
Lead mid-month, month-end, and exceptional delay review cycles.
Work with data contributors and stakeholders to develop, implement, and maintain systems, processes, and practices that improve data accuracy and completeness.
Manage train and delay data accuracy auditing processes.
Complete the On-Time Performance delay waiver request process on time so Keolis receives appropriate waivers.
Maintain a good working relationship with MBTA Railroad Operations through train and delay record review and management.
Ensure Keolis meets minimum contractual monthly On-Time Performance requirements.
Provide the Performance Team with useful insights into performance trends identified through train and delay reviews.
Continuously improve data quality management processes using technical and non-technical solutions.
Participate in identifying, developing, and integrating modern data solutions into train and delay data management.
Complete other duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Voluntary hospital indemnity coverage
Voluntary accident coverage
Voluntary critical illness coverage
Home insurance
Auto insurance
Pet insurance
401(k) retirement plan with company match
Opportunities for development and career growth
Reasonable accommodation for employees with disabilities, if requested and absent undue hardship