Performance Data Quality Analyst

Keolis America•Boston, MA

5d•Hybrid

About The Position

The Performance Data Quality Analyst maintains complete and accurate records of railroad network operations and participates in identifying, developing, and implementing improvements to train and delay data management. The role supports data accuracy and completeness, coordinates train and delay record reviews with multiple departments, leads scheduled and exceptional review cycles, and manages data accuracy audits. It also monitors on-time performance (OTP), supports the delay waiver process, and provides the Performance Team with insights into performance trends. The analyst contributes to continuous improvement and modernization of data-quality processes, including the integration of modern data solutions. The position works primarily in a professional office or operational support environment, with frequent opportunities to engage with field stakeholders. Hybrid work arrangements are possible. The schedule is typically 40 hours per week, with occasional weekend work potentially required during busy periods. Employment is contingent on passing pre-employment drug and alcohol screening, receiving a favorable background check, and passing a physical examination.

Requirements

Bachelor’s degree; a degree in Engineering, Math, Science, or another data-adjacent field is preferred.
At least one year of work experience with data and/or compliance or quality processes, or a combination of relevant education, training, and work experience.
Experience working with large, imperfect datasets, including numerical, categorical, and text data, and ability to learn and maintain their quality.
Working knowledge of Python or another programming language.
Strong analytical skills and working knowledge of Microsoft Excel functionality.
Ability to independently develop robust error-checking procedures.
Ability to develop subject matter expertise in railroad operations and relevant data sources through stakeholder engagement and examination of processes and data.
Ability to adapt to innovative technologies and tools that create efficiency and accelerate change.
Ability to represent Keolis credibly to regulatory bodies, the client, and senior stakeholders.
Ability to influence organizational culture through systemic, sustainable approaches.
Excellent written, verbal, interpersonal, and presentation skills; ability to communicate clearly and professionally.
Strong attention to detail, sound judgment, critical thinking, problem-solving, and decision-making skills.
Ability to manage multiple priorities in a fast-paced setting, adapt to changing priorities, and maintain composure and professionalism under pressure.
Ability to exercise discretion when handling sensitive or confidential matters.
Ability to collaborate and maintain positive working relationships with colleagues, leaders, employees, vendors, and external stakeholders.
Self-motivation and ability to take direction, show initiative, and work independently as needed.
Ability to meet the position’s physical demands, including occasional lifting of 10 pounds.
Must pass pre-employment drug and alcohol screening, receive a favorable background check, and pass a physical examination.

Nice To Haves

Bachelor’s degree in Engineering, Math, Science, or another data-adjacent field.
Experience with data and/or compliance or quality processes beyond the minimum or through a combination of relevant education, training, and work experience.

Responsibilities

Adhere to KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance.
Maintain complete and accurate records of railroad network operations and participate in transforming train and delay data management.
Ensure train and delay data meet standards for accuracy and completeness.
Facilitate combined train and delay record reviews with performance representatives from Engineering, Mechanical, Transportation, and PTC Departments.
Create, maintain, and update collective train and delay review processes, and facilitate continuous improvement of data completeness and accuracy.
Lead mid-month, month-end, and exceptional delay review cycles.
Work with data contributors and stakeholders to develop, implement, and maintain systems, processes, and practices that improve data accuracy and completeness.
Manage train and delay data accuracy auditing processes.
Complete the OTP delay waiver request process on time to help ensure Keolis receives appropriate waivers.
Maintain a productive working relationship with MBTA Railroad Operations through train and delay record review and management.
Help ensure Keolis meets minimum contractual OTP requirements each month.
Provide the Performance Team with useful insights into trends identified through train and delay reviews.
Improve data-quality management processes through technical and non-technical solutions.
Participate in identifying, developing, and integrating modern data solutions into train and delay data management.
Complete other duties as assigned.