Performance and Planning Specialist

Montgomery County•Norristown, PA

About The Position

The Performance and Planning Specialist supports the Fiscal and Quality Assurance (QA) teams in overseeing, monitoring, planning, coordinating, and implementing residential and in-home service programs. The position works closely with QA staff and contracted service providers to support program effectiveness, regulatory compliance, and service delivery objectives. It assists in evaluating program performance and coordinating operational initiatives while ensuring adherence to established standards and requirements. The role requires professionalism, ethical conduct, sound judgment, and effective decision-making and problem-solving in a fast-paced environment. The position conducts performance management oversight of contracted providers, including monitoring, evaluation, site visits, service verification, and reporting. It supports the development of processes and reporting to assess outcomes and improve service quality, maintains alignment between QA and Fiscal teams, and ensures provider Work Statements are updated annually. The position must comply with mandated reporting regulations under the Pennsylvania Child Protective Services Law and complete required clearances and training. The work environment may involve frequent contact with the public and possible exposure to bodily fluids and illness hazards. Personal protective equipment is provided. The noise level is typically moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree required, with related experience.
Complete 16 hours of training annually.
Undergo and maintain successful FBI Criminal History, PA Child Abuse History, and, when applicable, MCCF clearances.
Complete training and maintain compliance with mandated reporting regulations under the Pennsylvania Child Protective Services Law.
Ability to develop partnerships through networking, research, and outreach.
Strong proficiency in Microsoft Office applications.
Proficiency in typing, data entry, recordkeeping, and telephone communication.
Excellent oral and written communication skills with meticulous attention to detail.
Accuracy, organization, attention to detail, and ability to manage multiple priorities effectively.
Ability to work independently and collaboratively in a team environment.
Professionalism and commitment to treating all individuals with dignity and respect.
Active driver’s license in good standing.
Undergo thorough pre-employment background investigations, including drug screening.

Responsibilities

Promote collaborative relations between the Juvenile Probation Quality Assurance team and contracted service providers through effective communication and timely problem resolution.
Oversee performance management for contracted residential and in-home service providers through monitoring, evaluation, and site visits to assess program fidelity and service quality.
Verify services against invoices paid and vendor documentation.
Report monitoring activities and discrepancies to the Quality Assurance team.
Work with the Quality Assurance team to implement valid, reliable, and scalable processes for capturing outcomes for quality improvement and value-based contracting.
Uphold, cultivate, and communicate the core values of the Juvenile Probation Department.
Develop and manage initiatives with measurable outcomes.
Maintain alignment with the Quality Assurance and Fiscal teams.
Develop reporting formats and summaries, prepare year-end reports, and review regular reports with independent analysis, data trending, and qualitative reviews.
Ensure provider Work Statements are updated annually.
Foster an environment that promotes diversity, equity, and inclusion.
Comply with mandated reporting regulations under the Pennsylvania Child Protective Services Law.
Perform other duties, tasks, and special projects as required.