Planning, Evaluation, and Performance Lead
About The Position
The Planning, Evaluation, and Performance Lead serves as the Division of Aging’s primary expert in data analysis, program evaluation, and performance measurement for statewide aging programs. The position turns complex data into actionable insights to inform Older Americans Act services, the Multisector Plan for Aging, and other aging initiatives. It leads performance measures, evaluation frameworks, and reporting systems that assess outcomes for older adults, individuals with disabilities, caregivers, and families. The role also strengthens federal reporting systems and modern data infrastructure, including dashboards and visualization tools that support continuous quality improvement. The position works with leadership, Area Agencies on Aging, and external partners to promote accurate, accessible, and meaningful data use throughout the aging services network. The position is with the North Carolina Department of Health and Human Services, Division of Aging and Adult Services. It is funded in part through federal funds and is eligible for a hybrid work option. The Division promotes the independence and dignity of older adults, people with disabilities, and their families through a community-based system of services, benefits, opportunities, and protections.
Requirements
- Meet the minimum qualifications for the Planner classification through one of these paths: a master's degree in public or human service administration or a human services programmatic field and three years of human service experience, including two years in human services program planning; a bachelor's degree and five years of progressive administrative or consultative experience in a human service program, including two years in human service program planning; or an equivalent combination of education and experience.
- Meet the minimum qualifications for the Evaluator classification through one of these paths: a master's degree in psychology, sociology, or social work and three years of experience in research and evaluation using statistical methodologies in human service programs; a bachelor's degree and five years of experience in research, evaluation, and statistical application in the human service field; or an equivalent combination of education and experience.
Nice To Haves
- Expert-level experience administering or analyzing large-scale performance reporting systems, including OAAPS or comparable state-level systems.
- Proficiency with interactive dashboards and data visualization tools such as Microsoft Power BI, Tableau, or Excel.
- Experience designing and implementing program evaluation frameworks, performance measures, and continuous quality improvement initiatives for statewide or multi-agency human services programs.
- Success analyzing complex datasets and translating findings into actionable recommendations, executive-level reports, presentations, or policy guidance.
- Experience collaborating with organizations such as state agencies, Area Agencies on Aging, universities, contractors, and community partners on data governance, strategic planning, and evaluation.
Responsibilities
- Lead the design and implementation of performance measures, evaluation frameworks, and reporting systems for statewide aging programs.
- Analyze complex datasets to assess program effectiveness and inform planning and operational decisions.
- Maintain and enhance federal reporting systems, including data processes associated with the Older Americans Act Performance System.
- Develop and manage dashboards, visualization tools, and other data infrastructure to support continuous quality improvement.
- Review and interpret data to produce recommendations, reports, and presentations for leadership and partners.
- Coordinate evaluation activities supporting the Multisector Plan for Aging by tracking indicators, assessing progress, and identifying system-level improvement needs.
- Collaborate with Area Agencies on Aging and external partners to ensure data accuracy, consistent reporting, and effective information sharing.
- Guide internal teams on performance management methodologies and provide technical expertise in evaluation and data analysis.
- Support strategic decision-making by interpreting outcomes and emerging trends within statewide aging programs.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex benefits program
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
