PeopleSoft Developer

ASM Research • San Antonio, TX

3d

About The Position

Resolve and provide technical support for complex PeopleSoft system issues that cannot be resolved by Tier 1 or Tier 2 teams. Build a solid understanding of the system’s architecture, codebase, integrations, and common failure points. Investigate root causes, develop and test fixes, document findings, and confirm resolutions remain effective. Close at least five tickets per week and maintain clear, thorough ticket notes to support future reference and shared team knowledge.

Collaborate with functional and technical team members, particularly the Tier 3 Incident Manager and fellow Tier 3 Developers. Keep the Incident Manager informed about high-priority issues and assigned-ticket status. For issues requiring code changes, coordinate with the Incident Manager to document the recommended fix in Jira and share it with the corresponding Scrum Team. Ask questions, share insights, review colleagues’ work, help manage workload spikes, and guide Tier 1 and Tier 2 support teams to prevent future escalations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 2–5 years of experience in information technology, systems administration, or another IT-related field.
• Secret Clearance.
• Curiosity, diligence, and the ability to steadily build system knowledge.
• Ability to apply standard methodology, techniques, procedures, and criteria.
• Ability to analyze, troubleshoot, and resolve basic or routine system hardware, software, or networking problems.
• Ability to plan and coordinate technology deployments and resolve technical problems individually and as a project participant.
• Ability to communicate effectively orally and in writing, and translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.

Responsibilities

• Resolve and provide technical support for complex system issues that Tier 1 and Tier 2 teams cannot resolve.
• Develop knowledge of the system’s architecture, codebase, integrations, and common failure points.
• Investigate ticket root causes, develop and test fixes, document findings, and confirm resolutions are effective.
• Close at least five tickets per week.
• Keep clear and thorough ticket notes to support future reference and shared team knowledge.
• Collaborate with functional and technical team members, including the Tier 3 Incident Manager and Tier 3 Developers.
• Keep the Incident Manager informed about high-priority issues and assigned-ticket status.
• Coordinate with the Incident Manager to document recommended code fixes in Jira and share them with the corresponding Scrum Team.
• Share insights, ask questions, review fellow Tier 3 Developers’ work, and assist when workload increases.
• Guide Tier 1 and Tier 2 support teams to help prevent future escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level