PeopleSoft Developer

ASM Research • San Antonio, TX

1d

About The Position

The PeopleSoft Developer provides Tier 3 technical support for complex system issues that Tier 1 and Tier 2 teams cannot resolve. The role involves developing an understanding of the system’s architecture, codebase, integrations, and common failure points; investigating root causes; developing and testing fixes; documenting findings; and verifying that resolutions are effective. The developer is expected to close at least five tickets per week and maintain thorough ticket notes to support future reference and shared team knowledge.

The position collaborates with functional and technical team members, particularly the Tier 3 Incident Manager and other Tier 3 Developers. The developer keeps the Incident Manager informed about high-priority issues and assigned tickets, and coordinates documentation and sharing of code-change recommendations in Jira with the relevant Scrum Team. The role also includes reviewing documentation, supporting fellow Tier 3 Developers, and guiding Tier 1 and Tier 2 support teams to help prevent future escalations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 2–5 years of experience in information technology, systems administration, or another IT-related field.
• Secret clearance.
• Curiosity, diligence, and a steady build-up of system knowledge.
• Ability to apply standard methodologies, techniques, procedures, and criteria.
• Ability to analyze, troubleshoot, and resolve basic or routine system hardware, software, or networking problems.
• Ability to plan and coordinate deployment of new technology and resolve technical problems individually and as a project participant.
• Effective oral and written communication, including translating technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.

Responsibilities

• Resolve complex system issues that Tier 1 and Tier 2 teams cannot resolve.
• Develop an understanding of the system’s architecture, codebase, integrations, and common failure points.
• Close at least five tickets per week, including investigating root causes, developing and testing fixes, documenting findings, and confirming resolutions remain effective.
• Maintain clear and thorough ticket notes so solutions can be referenced and shared knowledge can grow.
• Review documentation and provide input.
• Collaborate with functional and technical team members, especially the Tier 3 Incident Manager and fellow Tier 3 Developers.
• Keep the Incident Manager informed about high-priority issues and assigned ticket status.
• For issues requiring code changes, coordinate with the Incident Manager to document the recommended fix in Jira and share it with the corresponding Scrum Team.
• Ask questions, share insights, review colleagues’ work, and assist fellow Tier 3 Developers during workload spikes.
• Provide guidance to Tier 1 and Tier 2 support teams to prevent future escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level