People Technology & Process Advisor

Federal Express Corporation•Moon Township, PA

7d•Remote

About The Position

Lead end-to-end HR/People technology initiatives. Partner across the business to design project plans, monitor metrics, ensure compliance, and guide timelines from launch to completion. Serve as the senior-level business area subject matter expert for multiple HR technology systems. Act as a key project advisor; while not managing direct reports, you will drive successful project delivery. Coordinate closely with stakeholders, HR core teams, and People Technology & Process Specialists. Provide crucial coaching and guidance across these groups to ensure seamless deliverable execution. Leverage strong conflict-resolution and escalation skills to navigate complex team structures without direct authority.

Requirements

Bachelor’s Degree/equivalent in Human Resources Information Systems, Computer Engineering/Science, Human Resources Technology, Artificial Intelligence or other related field.
Five (5) years' experience in operations management or professional role that included systems training, project implementation, HR technology, engineering or other HR-related role or a combination of these roles.
Strong computer skills with experience using reporting interfaces, machine learning techniques and data visualization.
Time management and organization skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
Experience implementing complex projects.
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Basic understanding of the software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management.
Able to support test plans, test scenarios, test scripts, and use best practice testing methods and QA.
Excellent analytical and problem resolution skills including troubleshooting.
Ability to communicate effectively with all levels of management, employees and outside vendors.
Proven ability to partner with both internal technical and non-technical staff as well as third party vendors to deliver effective results.
Must be highly organized and able to manage multiple tasks and projects simultaneously.
Must be detailed oriented with the ability to identify problems and gather relevant information to determine root causes and identify data integrity issues.
Ability to mentor, coach and act as a knowledge resource to other employees.
Content Creation: Ability to design supplemental visual mappings and operational representations of systems or processes for field and end users. This includes a willingness to learn and utilize modern design and AI tools while maintaining a strict adherence to corporate compliance and data security guidelines.
Promotes team communication and collaboration.

Responsibilities

Lead project planning and execution for departmental technology initiatives, including defining scope, developing detailed project schedules, and identifying key milestones.
Develop and manage implementation plans for training and familiarization, ensuring all stakeholders are prepared for new technology rollouts.
Monitor and assess project progress by tracking key metrics and performance indicators to ensure initiatives are meeting their objectives.
Provide coaching, support, and functional guidance to specialists and end-users to ensure the smooth adoption of new technologies, acting as a champion for change management.
Analyze and report on project status, risks, and outcomes to leadership, providing clear and concise updates on progress toward goals.
Act as the primary point of contact and mentor for all project-related inquiries, providing expert consultation to help team members navigate complex process changes.
Facilitate cross-functional team meetings to drive project alignment, resolve roadblocks, and foster a collaborative team environment.
Serve as an escalation point for high-level project issues, coordinating with other support teams to facilitate resolution.
Performs other duties as assigned.

Benefits

Pay Transparency
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
Applicants have rights under Federal Employment Laws: Know Your Rights, Pay Transparency, Family and Medical Leave Act (FMLA), Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).
E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)