People Systems Analyst
About The Position
We're looking for a highly motivated People Systems Analyst to support day-to-day operations of our people technology ecosystem. You'll be the operational backbone of our systems, managing support requests, documentation, and continuous improvement initiatives—with a strong focus on clear writing, self-sufficiency, and proactive problem-solving. This is an excellent opportunity for someone interested in building a career in people technology. You'll gain deep, hands-on experience across the full people technology stack, work on meaningful automation and AI projects, and develop skills that are highly valued in HR tech. We invest in your growth and want to help you build expertise in this space.
Requirements
- Bachelor's degree in Computer Science or related technical discipline or equivalent experience
- 1–3 years in a technical, systems, or analytics role (internship experience is also welcome)
- Self-sufficient: You solve problems using available resources before escalating; you come with context and proposed solutions
- Customer-focused: You treat every request with urgency and care; stakeholders can count on your responsiveness
- Detail-oriented: You manage multiple tickets without losing track; you're organised and thorough
- Improvement-minded: You don't just close tickets—you identify patterns, root causes, and lasting solutions
- Clear writer: You produce documentation that's structured, accessible, and genuinely useful to both technical and non-technical audiences
- Collaborative: You work well with systems administrators and senior team members, seeking input and acting on feedback
- Naturally curious: You're motivated to learn new tools, read documentation, and figure things out independently
Nice To Haves
- Coursework or knowledge in databases, systems design, APIs, or data structures
- Familiarity with HRIS, ATS, or HR analytics tools
- Experience with REST APIs, JSON/XML, Asana, Jira, or Web3 concepts
Responsibilities
- Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership
- Author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides
- Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements
- Build and maintain reports/dashboards; support data loads, audits, and compensation workflows
- Contribute to team AI initiatives, including agentic workflows and automation projects
- Partner with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions
Benefits
- Global and remote-based roles
- Overlap some working hours with Eastern Standard Time (EST)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
