People Success Operations Lead

Welocalize

About The Position

The People Success Operations Lead supports the mission of the organization by leading a team to administer People Success (PS) policies & procedures including onboarding, employee relations, compliance with local labor legislation, performance management job changes, maintaining Workday records, and responding to employee inquiries. Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or four+ years related experience and/or training; or equivalent combination of education and experience
Must have knowledge of Employment Law
Supervisory experience is preferred
Excellent communicator for both speaking and writing
Ability of communicating with candidates and staff members regarding the policies and procedures (promoting and advocating through training, meeting, etc.)
Ability to read, analyze, and interpret in depth the company policies, procedures, and governmental regulations
Ability to write reports, business correspondence, and procedure documents
Ability to effectively present information and respond to questions from groups of managers, and staff members
Excellent verbal and written literacy skills in required language

Responsibilities

Leads PS Operations for one team or discipline for a country(s)
Oversees programs administered by the local people success team, which may include benefits, staffing, retention, or performance
Responds to employment relations issues
Ensures the organization follows regulatory requirements within the PS function
Plans and conducts new employee onboarding to foster positive attitude toward the company goals
Conducts exit interviews to determine reasons behind separations and propose changes with leadership based on exit data
Advises managers in dealings with employees and ensures consistency with company standards
Responds to inquiries regarding legislation, policies, procedures, and programs.
Applies corporate policies.
Defines, communicates, and enforces local policies, in connection with managers
Answers employees’ questions, explains, and supports the company’s strategy
Conducts negotiations with employees’ representatives where applicable
Applies disciplinary procedures up to dismissal when necessary.
Handles employee litigations and represents the company before the labor courts.
Negotiates settlements in the company’s best interests
Ensures the mandatory statements, such as benefits or government reports, are generated in due time and the related payments are properly executed
Participates in worldwide PS projects; fosters a best practices approach with others
First-level leadership of team’s daily work and activity
Gets work done through others – guiding, influencing, and coaching
Focuses on leading a team who is managing tactical execution of administration and execution of procedures
Work is performed with very general direction
May spend a portion of time performing the work of those they supervise
Assists with management decisions and activities