People Operations Lead

Durwest•Victoria, BC

1d•Onsite

About The Position

The People Operations Lead is a trusted partner within the Corporate Services team, responsible for delivering thoughtful, people-centered HR operations and internal services at Durwest. This role serves as a primary point of contact for employees and leaders, offering practical guidance, support and sound judgment while ensuring compliant, consistent, and values-driven practices. The role also plays a key part in building scalable people processes that enable connection, engagement, and growth as the organization evolves.

Requirements

Post-secondary diploma or degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
5+ years of progressive HR experience, with a track record of growing responsibility across core people operations functions.

Nice To Haves

CPHR designation or CPHR candidacy is an asset.

Responsibilities

Act as the first point of contact for employee and leader HR questions, including policies, benefits, and employee lifecycle matters.
Manage full-cycle recruitment and onboarding for field and office roles.
Support performance management, absence and leave management, and low-to-moderate complexity employee relations issues, escalating as needed.
Administer employee lifecycle changes (hires, promotions, leaves, terminations) and maintain accurate HRIS records.
Support compensation reviews, job evaluations, investigations, and labour relations activities in partnership with the Corporate Services Manager.
Support the development, interpretation, and rollout of people-related policies and guidelines.
Ensure policies, templates, and processes remain current, compliant, and aligned with Durwest values.
Help leaders apply policies consistently and fairly across the organization.
Support employee training, development, and engagement initiatives.
Coordinate engagement activities, events, and connection-building initiatives.
Model and reinforce Durwest’s values through daily interactions and support.
Develop and maintain department SOPs and tools.
Track and analyze HR metrics to identify trends and improvement opportunities.
Support continuous improvement initiatives to streamline processes, improve systems, and enhance the employee experience.
Draft and coordinate people-related internal communications and announcements.
Support external communications and content posting in alignment with brand guidelines.
Assist with coordination and logistics for events and sponsorships.