Team Lead, People Operations

Success Academy Charter Schools•New York, NY

About The Position

Success Academy is looking for a Team Lead, People Operations, reporting to the Lead, People Operations. In this role, you will play a critical role in running and improving high-volume operational workflows while leading and developing a team. You will ensure that core processes are executed accurately and on time, and continuously improved to meet the needs of a fast-growing organization. This role is fast-paced and requires strong ownership, sound judgment, and the ability to manage multiple priorities independently. A key part of the role is identifying inefficiencies and simplifying, automating, and scaling how work gets done. You will act as a strategic operator and people leader — owning core workflows, elevating team performance, and partnering cross-functionally to improve systems, processes, and the overall employee experience.

Requirements

3+ years of experience in operations, program management, or a similar fast-paced environment (People Operations or HR experience is a plus, but not required).
1+ years of experience leading or mentoring others (formal or informal leadership).
Experience working with systems or tools to manage workflows, data, or ticketing (e.g., Workday, ServiceNow, or similar platforms).
Proven ability to manage complex processes and improve how work gets done.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Strong problem-solving and critical thinking skills with a solutions-oriented mindset.
Excellent communication skills, with the ability to work effectively across teams and levels.
High level of discretion and ability to handle sensitive information.
Ability to navigate ambiguity, take ownership, and operate independently in a fast-paced environment.

Nice To Haves

People Operations or HR experience is a plus, but not required.

Responsibilities

Lead, coach, and develop a team, setting clear expectations and driving accountability behind data-informed results.
Oversee day-to-day operations, ensuring work is completed accurately, efficiently, and on time.
Serve as a point of escalation for complex or sensitive issues, using judgment to resolve problems and drive decisions.
Own and improve core workflows across the employee lifecycle, including onboarding, internal movement, and offboarding.
Analyze data to identify trends, surface challenges, and inform improvements.
Identify inefficiencies and implement scalable solutions to improve team productivity.
Ensure a consistent, high-quality experience across all employee interactions.
Oversee high-volume pre-employment processes during peak hiring periods
Maintain the accuracy of employee data within systems such as Workday.
Partner with internal teams to troubleshoot issues and improve systems.
Ensure processes are executed in line with company policies and legal requirements.
Maintain strict confidentiality of sensitive information.
Build and maintain clear documentation and standard operating procedures.
Standardize processes to support onboarding, training, and continuous improvement.