People Services Specialist

Docusign • Chicago, IL

1d • Hybrid

About The Position

As a People Services Specialist, you will join the People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employees based on a wide variety of HR queries. You are a highly motivated independent thinker who is responsible for developing innovative ways to support our employee population, owing to our employees’ most complex queries from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving the most complex second tier employee queries and regional concerns in collaboration with internal teams and the broader Docusign ecosystem.
This position is an individual contributor reporting to the Sr Manager, People Services.

Requirements

• 4+ years of HR operations or consulting experience
• Experience with Workday HCM and associated modules
• Experience identifying workflow/process improvement within the HR context
• Experience with ServiceNow HR Ticketing system
• Experience with Google Suite
• Spanish and/or Portuguese Speaker

Nice To Haves

• BS/BA degree or equivalent in HR or related field
• Ability to work independently with minimal supervision
• Experience managing and closing complex HR queries
• Demonstrated ability to deliver exceptional customer service
• Excellent written and verbal communication skills
• Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment
• Ability to exercise good judgment and discretion, maintaining confidentiality when required
• Self-directed problem solver with a desire to contribute to the organization and department’s success
• Ability to multi-task and prioritize multiple tasks and projects

Responsibilities

• Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required
• Escalate queries requiring HRBP intervention, coordinating a response for the employee
• Utilize the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis
• Help process and submit employee lifecycle changes (promotions, job changes…) and generate employee change letters as required
• Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis
• Provide regular feedback and report to HR Business Partners on trends
• Complete all local/regional statutory and regulatory employment filing requirements
• Where required by regional authority, complete all necessary wet signature requirements
• Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary
• Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews
• Own and manage project support for large scale change programs operated by the business partnering team
• Provide quality, specialized operational support to business units to deliver a value-added HR service
• Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading
• Develop and support the growth of People Services Associates within the People Services team
• Act as the primary point of contact for a region/location or function in relation to HR queries and local needs
• Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions
• In collaboration with the People Analytics team, provide insights into trends and important statistics in support of the HRBP team
• Iterates and improves current methodologies, analytics, technologies, processes and other tools
• Identify bottlenecks impacting data, processes and/or procedure
• Develops and implements new approaches to more complex issues
• Share ideas and feedback with the team and manager

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree