People Services Associate
About The Position
People Services Associate providing support across the candidate and employee lifecycle, from recruitment and onboarding through ongoing employment. The role serves as a first point of contact for HR and recruitment questions, provides customer service and policy/process guidance, and supports recruitment coordination, onboarding, employee records, HR documentation, and Tier 1 and Tier 2 HR inquiries. The position partners with HR Business Partners, Talent Acquisition, IT, and Centers of Expertise to improve processes and deliver consistent People Services. It is a contract role described as fully remote in the United States and based out of Dallas, TX.
Requirements
- At least 3–4 years of experience in HR coordination, HR operations, or recruiting coordination at a large or fast-moving company.
- Experience supporting both recruiting coordination and onboarding or HR support.
- Strong communication, customer service, and organizational skills.
- Ability to handle confidential information professionally and recognize when sensitive issues should be escalated.
- Experience coordinating interviews, virtual interviews, candidate travel, and checks.
- Experience supporting onboarding, including new-hire paperwork, offer audits, and handoffs to IT and Talent Acquisition.
- Experience with employee data entry, audits, and personnel file maintenance.
- Experience answering employee and manager questions about HR policies and processes.
Nice To Haves
- Hands-on Workday experience, including hires, employee updates, data entry, and audits; this is highly preferred.
- Experience in gaming, entertainment, or technology companies.
- Experience writing and updating HR guides, FAQs, or knowledge articles.
- Experience working with HR Business Partners, recruiters, and other HR teams on projects.
- An eye for process improvement.
Responsibilities
- Serve as the first point of contact for HR and recruitment inquiries and provide accurate policy and process guidance.
- Coordinate recruitment operations, including interview scheduling, candidate travel, virtual interviews, and checks.
- Support candidate onboarding by coordinating documentation, auditing offers, and facilitating handoffs with IT and Talent Acquisition.
- Complete employee lifecycle tasks, including data entry, audits, documentation, and personnel file maintenance, while ensuring accuracy and compliance.
- Provide Tier 1 and Tier 2 HR support to managers and employees on HR policies, processes, and direct access transactions.
- Develop, improve, and maintain HR resources such as policies, guides, FAQs, and knowledge articles.
- Partner with HR Business Partners, Talent Acquisition, and Centers of Expertise on projects and process improvements, supporting consistency across global People Services.
- Escalate sensitive or critical people-related cases appropriately and maintain strict confidentiality.
- Contribute to innovation and continuous-improvement projects focused on candidate and employee experience.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
