People Services Associate

TEKsystems • Phoenix, AZ

4d • $28 - $34 • Remote

About The Position

The People Services Associate supports the full employee lifecycle, from candidate recruitment and onboarding through ongoing employee support and HR operations. The role is a key point of contact for candidates, employees, managers, and HR partners, providing customer service while ensuring compliance, accuracy, and process excellence across People Services functions. This is a fully remote contract position based out of Phoenix, Arizona.

Requirements

• At least 3–4 years of experience in HR Operations, HR Coordination, Recruiting Coordination, People Services, or a related HR function within a fast-paced or large-scale organization.
• Experience supporting recruiting coordination as well as employee onboarding and HR operations.
• Hands-on Workday experience, including employee data management, new-hire processing, organizational changes, audits, and reporting.
• Experience coordinating interviews, virtual hiring activities, candidate travel, and background checks.
• Knowledge of onboarding procedures, offer administration, and new-hire documentation management.
• Experience responding to employee and manager inquiries about HR programs, policies, and procedures.
• Experience maintaining personnel records, conducting audits, and ensuring data accuracy.
• Strong written communication skills and experience creating HR documentation, guides, FAQs, and knowledge articles.
• Ability to work cross-functionally with HR teams, recruiters, managers, and business stakeholders.
• Ability to handle confidential information with discretion and sound judgment.
• Strong customer service, organizational, and problem-solving skills.
• Continuous improvement mindset focused on process optimization and employee experiences.

Nice To Haves

• Experience in the gaming, entertainment, or technology industries.
• Experience in a shared services, HR help desk, or People Operations environment.
• Familiarity with global HR processes and support for distributed workforces.

Responsibilities

• Support candidates and employees throughout the recruitment and employment lifecycle.
• Respond to HR- and recruitment-related inquiries, providing timely and accurate guidance on policies, procedures, and processes.
• Coordinate interviews, candidate travel, virtual interviews, and screening processes.
• Manage new-hire documentation, conduct offer audits, and coordinate onboarding transitions with Talent Acquisition and IT.
• Maintain employee records and personnel files, ensuring data integrity, regulatory compliance, and accurate HR documentation.
• Provide Tier 1 and Tier 2 HR support to employees and managers, including assistance with policy interpretation, HR processes, and self-service transactions.
• Create, update, and maintain HR policies, guides, FAQs, and knowledge base articles.
• Collaborate with HR Business Partners, Talent Acquisition teams, and Centers of Excellence on projects, process improvements, and organizational initiatives.
• Handle sensitive employee matters confidentially and professionally, escalating complex issues when appropriate.
• Contribute to continuous improvement efforts that enhance candidate, employee, and manager experiences.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical illness, accident, and hospital benefits, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for the employee and dependents.
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed