People Services Associate

TEKsystems•Santa Monica, CA

8d•$28 - $34•Remote

About The Position

Deliver seamless support across the full candidate and employee lifecycle, ensuring smooth transitions from recruitment to onboarding and throughout employment. Serve as the first point of contact for HR and recruitment inquiries, providing customer service and accurate guidance on policies and processes. Coordinate recruitment operations, including interview scheduling, candidate travel, virtual interviews, and employment background checks. Support onboarding through documentation, offer audits, and coordination with IT and Talent Acquisition. Manage employee lifecycle tasks such as data entry, audits, documentation, and personnel file maintenance while ensuring accuracy and compliance. Provide Tier 1 and Tier 2 HR support to managers and employees on HR policies, processes, and direct access transactions. Develop and maintain HR resources, including policies, guides, and knowledge articles. Partner with HR Business Partners, Talent Acquisition, and Centers of Excellence on projects and process improvements across global People Services. Handle sensitive information confidentially, escalate critical cases appropriately, and contribute to innovation and continuous improvement in the candidate and employee experience.

Requirements

At least 3–4 years of experience in HR coordination, HR operations, or recruiting coordination at a large or fast-moving company.
Experience spanning recruiting coordination and onboarding or HR support.
Hands-on Workday experience, including data entry, hires, employee changes, and audits.
Experience coordinating interviews, virtual interviews, candidate travel, and employment background checks.
Experience supporting onboarding, including new hire paperwork, offer audits, and handoffs to IT and Talent Acquisition.
Experience answering employee and manager questions about HR policies and processes.
Experience maintaining accurate employee data, conducting audits, and maintaining personnel files.
Strong customer service and communication skills.
Ability to handle confidential information and recognize when to escalate sensitive issues.

Nice To Haves

Experience in gaming, entertainment, or technology companies.
Experience writing and updating HR guides, FAQs, or knowledge articles.
Experience working with HR Business Partners, recruiters, and other HR teams on projects.
A focus on identifying opportunities to improve processes.

Responsibilities

Act as the first point of contact for HR and recruitment inquiries, providing customer service and accurate policy and process guidance.
Coordinate recruitment operations, including interview scheduling, candidate travel, virtual interviews, and employment background checks.
Support candidate onboarding through documentation, offer audits, and coordination with IT and Talent Acquisition.
Manage employee lifecycle tasks, including data entry, audits, documentation, and personnel file maintenance.
Provide Tier 1 and Tier 2 HR support to managers and employees on policies, processes, and direct access transactions.
Develop, improve, and maintain HR policies, guides, and knowledge articles.
Partner with HR Business Partners, Talent Acquisition, and other HR teams on projects and process improvements.
Escalate sensitive or critical people-related cases appropriately while maintaining confidentiality.
Contribute to innovation and continuous improvement in the candidate and employee experience.