People Planning Operations Analyst

Apple • Austin, TX

17h

About The Position

The People Planning Operations Analyst supports Apple Retail’s global workforce management strategies and operations. Working alongside Process Analysts, the analyst builds consistent, fair, and flexible schedules for multiple stores using dynamic resource planning, helping improve the employee and customer experience. The role may involve navigating scheduling needs across multiple stores and countries and contributing to an inclusive environment.

The analyst partners with Process Analysts on scheduled-hours allocation, traffic analysis, and store goals; makes real-time adjustments to published schedules; and evaluates how payroll, local payroll laws, time away, availability, and hiring trends affect scheduling performance. The role also supports timely and accurate resource-planning strategies, maintains expertise in scheduling systems, participates in Global Retail Support communications on system enhancements, scheduling updates, and training, and helps ensure compliance with scheduling rules and company policies and procedures.

Requirements

• At least 5 years of related experience.
• Technical expertise in resource-planning systems, platforms, and workforce optimization or a related area.
• Strong written and verbal communication skills.
• Flexibility to work hours based on business needs, which may include evenings and weekends.
• Excellent organization and time-management skills, with the ability to perform multiple activities simultaneously.
• Ability to identify scheduling trends and make adjustments accordingly.
• Proven decision-making and problem-solving skills.
• A consistent track record of prioritizing, planning, and executing strategies.
• Ability to work in a fast-paced, time-critical environment.
• Self-motivated and values a diverse work environment.

Nice To Haves

• Prior Apple Retail experience or knowledge of the Apple Retail organization.

Responsibilities

• Build consistent, fair, and flexible schedules that support the employee and customer experience.
• Partner with Process Analysts to align on scheduled-hours allocation, traffic analysis, and store goals.
• Make real-time adjustments to current published schedules to meet business needs.
• Partner with Process Analysts to assess how payroll, local payroll laws, time away, availability, and hiring trends affect scheduling performance and identify solutions for high-quality schedules.
• Drive timely, accurate, and consistent resource-planning strategies across several locations.
• Maintain subject matter expertise in current scheduling systems.
• Attend and participate in Global Retail Support communications regarding system enhancements, scheduling updates, and training.
• Ensure compliance with scheduling rules, company policies, and procedures across multiple locations and countries where applicable.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed