People Operations

Town.com•San Francisco, CA

20h•Onsite

About The Position

Town is an applied AI company building a powerful assistant that makes it easy for anyone to create and use software in their everyday work. The People Operations role is a build role where the individual will own People Operations end to end, including onboarding, payroll, benefits, equity operations, immigration, compliance, and HRIS. The goal is to design and implement a People Operations function that can scale with the company's growth, aiming to reach 100 employees. This role offers significant latitude to build and define the function's processes. A unique aspect of this position is the opportunity to utilize Town's own AI product to automate manual tasks within People Operations, keeping the human aspects of the role focused on sensitive and strategic work. The role involves close collaboration with the Head of Talent, Finance, outside counsel, and the founders.

Requirements

Experience in People Ops or HR at a high-growth startup, ideally with some time as the person building the function
Experience being responsible for an HRIS and having opinions about how it should be configured
Exceptional organization skills
Bias for automating behind-the-scenes, repeatable work
Ability to handle confidential information with total discretion and a steady hand
Located in SF and willing to be in the office five days a week

Responsibilities

Own onboarding end to end, from signed offer letter through 90 day ramp
Run Rippling as the system of record: payroll, benefits enrollment, employment data hygiene, and the audits that keep it accurate.
Own HR compliance: employment policy, state registrations, leave administration, 401(k) and Form 5500, and the reporting obligations that come with growing headcount.
Run immigration end to end with outside counsel — H-1B transfers, E-3s, green card timelines — and keep employees ahead of their own deadlines.
Be the first stop for employee questions on benefits, pay, leave, and policy, and handle sensitive issues with discretion and sound judgment.
Automate the repetitive parts of People Operations using Town's AI product.