People Operations & Talent Specialist (Recruiter)

Covenant Case Management Services•Raleigh, NC

2d•$55,000 - $65,000•Hybrid

About The Position

Covenant Case Management Services (CCMS) is seeking a People Operations & Talent Specialist to support organizational growth and community impact. Reporting directly to the Director of Employee Experience, this role bridges candidate recruitment and core people operations. The primary focus is building candidate pipelines and sourcing Direct Support Professionals (DSPs), independent contractors, and other candidates across North Carolina, while also managing foundational HR operations, compliance records, and HRIS data in ADP Workforce Now. The role is full-time, salaried exempt, and hybrid/primarily remote within North Carolina, with occasional travel to the Albemarle office for meetings and events. The successful candidate must reside in North Carolina. The position offers a salary of $55,000–$65,000 per year, commensurate with experience. CCMS serves individuals with intellectual and developmental disabilities and describes its culture as collaborative and faith-informed, with a focus on education, advocacy, partnership, and person-centered support.

Requirements

Current residence in North Carolina; flexibility to travel occasionally to the Albemarle, NC office for meetings and events.
2–4 years of progressive experience in recruiting, talent acquisition, or blended HR operations.
Hands-on experience with ADP Workforce Now or a comparable enterprise HRIS/ATS system.
Working familiarity with federal and North Carolina employment regulations, HIPAA confidentiality protocols, and healthcare credentialing standards.
High emotional intelligence, active listening skills, and welcoming communication style.
Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field, or equivalent practical experience.

Nice To Haves

Experience in healthcare, home care, or human services environments.
SHRM-CP or aHR/PHR certification.

Responsibilities

Proactively source, attract, and engage candidates for Direct Support Professional positions, independent contractor roles (1099), and other organizational openings across North Carolina.
Develop and refresh job advertisements across the ATS, social networks, and community job boards, highlighting the people served and their support needs.
Conduct initial phone screenings, evaluate candidate experience, verify credentials, and coordinate interviews with Qualified Professionals and clinical leaders.
Build partnerships with North Carolina colleges, universities, vocational programs, and community groups to maintain an active talent pool.
Track recruitment metrics, including applicant volume, conversion rates, and time-to-fill, and identify opportunities to improve the hiring process.
Maintain data integrity in ADP Workforce Now, including status changes, compensation adjustments, supervisor mapping, and workforce reports.
Coordinate pre-contract and pre-hire credentialing, including criminal background checks, motor vehicle reports, healthcare registry checks, and TB clearances.
Respond to team member inquiries about company guidelines, benefits, and general leave questions.
Maintain organized, audit-ready physical and digital personnel files in compliance with HIPAA, DOL, and state regulatory guidelines.
Process departures and contractor offboarding, including checklists, exit documentation, and neutral exit surveys.
Assist the Director of Employee Experience with policy updates, employee engagement initiatives, annual performance cycles, benefits coordination, and cross-functional projects.