People Operations Specialists (remote, contract, East Coast only)

Job Mobz•Charlotte, NC

11h•$75 - $75•Remote

About The Position

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.

Requirements

East Coast only
Jira and Workday are a MUST
At least one startup or high-growth company required
2 to 5 years experience range
Ticket management with volume or metrics experience
CW lifecycle experience

Nice To Haves

Ticket resolution metrics on the resume (agent rankings, one-touch rates)
Process building: playbooks, documentation libraries, or training guides they authored
Workday implementation tenant experience
Background check administration (Checkr, vendor coordination, escalation workflows)
I-9 and compliance documentation experience
Cross-functional coordination with Payroll, Legal, or IT

Responsibilities

Manage high volume of People Services tickets in a Jira-based ticketing system
Perform administrative tasks in Workday (HRIS)
Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
Provide employee-facing support (internal customer service)
Support onboarding workflows and contractor onboarding/offboarding as you ramp
Identify and implement process improvements, including automation opportunities using AI tools
Take on additional operational projects based on team needs