People Operations Specialist

Vivid Seats•Chicago, IL

11d•$55,000 - $75,000•Hybrid

About The Position

The People Operations Specialist is a critical member of the People team responsible for delivering a best-in-class employee experience through the efficient administration of people processes and programs. This role serves as the primary point of contact for employee questions related to HR, benefits, leave administration, and employment lifecycle events while ensuring operational excellence, data integrity, and compliance. The ideal candidate is highly organized, detail-oriented and thrives in a fast-paced environment. They possess a proactive, problem-solving mindset, strong multitasking abilities, and a commitment to delivering accurate and timely People support. This role requires the ability to manage multiple priorities while maintaining confidentiality and providing exceptional service to employees and business partners.

Requirements

Bachelor's degree in Human Resources, Business Administration, or experience in a related role.
Experience supporting core HR functions, including onboarding, offboarding, benefits administration, leave management, HRIS administration, and employee support.
Working knowledge of HRIS platforms, with Workday experience preferred.
Familiarity with payroll support, employee data management, benefits administration, Open Enrollment, and benefits reconciliation.
Strong written and verbal communication skills, including the ability to create employee communications and HR documentation.
Exceptional attention to detail, organizational skills, and commitment to data accuracy and confidentiality.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.
Proactive, solutions-oriented mindset with strong problem-solving skills and the ability to work independently.
Proficiency in Microsoft Office Suite, particularly Excel.

Responsibilities

Administer and maintain employee lifecycle transactions within the HRIS, including onboarding, offboarding, employee changes, promotions, transfers, and organizational updates.
Serve as the first point of contact for employee inquiries regarding benefits, leave programs, payroll-related issues, and general employment matters.
Monitor and triage the shared HR inbox in partnership with HRBPs, ensuring employee requests are appropriately routed, addressed, escalated, and followed up on in a timely manner.
Maintain accurate employee records and perform HRIS data entry, audits, and updates with a strong focus on data integrity and compliance.
Prepare and process employment-related documentation, including employment verification letters, employee communications, and other HR correspondence.
Support immigration-related processes by partnering with employees, managers, legal counsel, and external vendors to collect documentation, maintain records, and facilitate visa and work authorization processes as needed.
Partner closely with Payroll to ensure employee data changes are accurately reflected in HRIS systems, the internal tracker and processed appropriately for payroll and auditing purposes.
Coordinate and administer employee leave programs, including medical, parental, personal, and statutory leaves, while ensuring compliance with applicable regulations and company policies.
Administer employee benefits programs, including enrollments, life event changes, terminations, vendor communications, and employee education.
Lead the annual Open Enrollment process from planning and communications through implementation, auditing, and employee support in partnership with the Manager of People Operations.
Perform benefit reconciliations, audit carrier invoices, and resolve discrepancies in partnership with vendors and internal stakeholders.
Develop, draft, and distribute employee communications related to benefits, policies, people initiatives, and organizational updates, ensuring clarity, accuracy, and a positive employee experience.
Support HR compliance activities and programs, including employment eligibility verification, record retention, required trainings, workplace notices, policy administration and communications, employee acknowledgments, audits, and regulatory reporting to support adherence to federal, state, and local employment requirements.
Collaborate with internal teams and external vendors to ensure the smooth delivery of people programs and services.
Identify opportunities to improve processes, enhance operational efficiency, and elevate the employee experience.