People Operations Specialist

Charlie Health•New York, NY

9h•$53,000 - $74,000•Hybrid

About The Position

Charlie Health is seeking a People Operations Specialist to join their People team. This role is crucial for executing high-volume employee lifecycle processes with accuracy and attention to detail. The specialist will manage onboarding, offboarding, employee changes, and employment verifications using systems like UKG, Jira, and Monday.com. They will be a key contact for new hires and managers, collaborating with IT and Talent to ensure data accuracy and compliance. This position is ideal for someone early in their People Operations career who is organized, systems-oriented, comfortable with data, and eager to develop operational skills in a fast-paced environment.

Requirements

Able to work a hybrid schedule of 4 days/week in our NYC office and located within 45 minutes’ commuting distance of the office
1–3 years of experience in People Operations, Human Resources, or an administrative/operations role with similar responsibilities
Experience executing employee lifecycle processes such as onboarding, offboarding, and employee changes
Comfort working across multiple systems and tools; experience with HRIS platforms (UKG preferred) and ticketing/workflow tools (e.g., Jira, Monday.com) is a plus
Strong attention to detail and ability to manage multiple tasks simultaneously while meeting deadlines
Clear, professional written and verbal communication skills with a service-oriented approach
Demonstrated ability to follow SOPs while exercising good judgment on when to escalate issues
Strong Excel skills, including working with formulas, filters, sorting, and basic data validation; comfort reviewing and reconciling data across sources
Ability to handle sensitive information with discretion and maintain confidentiality
Interest in building a long-term career in People Operations and growing systems and process expertise

Nice To Haves

Bachelor's degree preferred

Responsibilities

Own end-to-end onboarding in UKG, including data entry, background checks, I-9 verification, and document collection
Track onboarding progress in Monday.com and coordinate with Talent, IT, and People Ops to ensure timely completion
Partner with IT to support system provisioning and resolve common access issues
Communicate proactively with new hires and managers throughout onboarding
Manage end-to-end offboarding in Jira, including exit documentation, system deactivation, and coordination with Payroll and Benefits
Process employee changes (e.g., promotions, transfers, reporting updates, personal data changes) and prepare and send updated employee letters
Complete employment verifications (VOEs) accurately and within SLAs
Maintain accurate, compliant employee personnel files and sensitive documentation
Respond to and resolve People Ops tickets and inbox requests within scope, ensuring accuracy and timeliness
QA all work before closure and follow documented SOPs
Identify recurring issues and suggest incremental process improvements
Support basic People Ops reporting and Excel-based data tasks
Escalate complex, sensitive, or compliance-related issues to a People Ops Generalist or Lead