People Operations Specialist - Talent Acquisition/Onboarding

Worldpay•Cincinnati, OH

3d•Hybrid

About The Position

This is a hybrid role working 3 days onsite at our Cincinnati/Mason Ohio location. The People Operations Specialist - Talent Acquisition/Onboarding will manage all employee data changes and updates. This role is responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention. The specialist will provide support to employees and managers for transaction processing and life cycle event management in the system's self-service function (e.g., transfers, promotions, employment separations, etc.). They will handle employee inquiries and issues resolution, assist in the research, escalation, and resolution of Workday related operational issues, and provide standard reports, handle ad-hoc report requests, and provide employee analytics on demand. The role ensures data quality and follows global data standards, delivers exceptional customer service, and ensures all inquiries are accurately addressed in a professional, efficient, and timely manner. The specialist will ensure delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics, cultivate networks across a variety of functions and locations within the organization, and apply knowledge of employee orientation. The ability to be flexible and pivot to ever-changing priorities is essential.

Requirements

Ability to deliver excellent customer experience, resolve issues and look for continuous improvement opportunities – “Customer at the heart of everything” ethos
Adaptable and willing to continuously learn and be proactive in picking up tasks
Experience in using Human Resources systems, preferably Workday.
Knowledge of Human Resources concepts, policies, and procedures
Attention to detail and accuracy, organizational and prioritization skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment; great time management skills
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support: customer, interactions, addressing escalations.

Responsibilities

Manage all employee data changes and updates.
Handle high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
Provide support to employees and managers for transaction processing and life cycle event management in the system's self-service function (e.g., transfers, promotions, employment separations, etc.).
Handle employee inquiries and issues resolution.
Assist in the research, escalation, and resolution of Workday related operational issues.
Provide standard reports, handle ad-hoc report requests and provide employee analytics on demand.
Ensure data quality and follow global data standards.
Deliver exceptional customer service and ensure all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensure delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivate networks across a variety of functions and locations with the organization.
Apply knowledge of employee orientation.
Ability to be flexible and pivot to ever changing priorities.