People Operations Specialist - Talent Acquisition/Onboarding

Worldpay•Cincinnati, OH

2d•Hybrid

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a People Operations Specialist - Talent Acquisition/Onboarding to join our ever evolving team and help shape the future of global commerce. This is a hybrid role working 3 days onsite at our Cincinnati/Mason Ohio location.

Requirements

Ability to deliver excellent customer experience , resolve issues and look for continuous improvement opportunities – “ Customer at the heart of everything ” ethos
Adaptable and willing to continuously learn and be proactive in picking up tasks
Experience in using Human Resources systems, preferably Workday .
Knowledge of Human Resources concepts, policies, and procedures
Attention to detail and accuracy , organizational and prioritization skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment; great time management skills
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support: customer, interactions, addressing escalations.

Responsibilities

Manage all employee data changes and updates.
Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
Handles employee inquiries and issues resolution.
Assists in the research, escalation, and resolution of Workday related operational issues.
Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
Ensures data quality and follows global data standards.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locations with the organization.
Applies knowledge of employee orientation.
Ability to be flexible and pivot to ever changing priorities.