People Operations, Senior Manager

master-TMS•Atlanta, GA

2d•Hybrid

About The Position

This is one of the most visible leadership roles within North America HR. You will shape the future of HR Operations, lead major transformation initiatives, influence executive decision-making, and help build a scalable HR operating model supporting one of the world's leading consulting firms. We manage the lifecycle of employee services and experiences from Hire to Retire, providing employees the resources and support they need during important moments in their careers. This role will be a key member of the North America HR leadership team, developing and implementing world-class HR services, processes, and systems. You will work with a high-energy, hard-working enthusiastic team of professionals who are passionate about customer experience, operational excellence, innovation, and employee culture. You will be on the forefront of HR processes and technology development, working with smart people who are geographically and culturally diverse. This is a high-visibility role with high-level executive exposure across Simon-Kucher.

Requirements

Bachelor’s degree in relevant field required.
7+ years relevant work experience in HR Operations or HRIS/data management experience, including 2 years in a supervisory capacity
Proven ability to lead high-performing, medium to large, global teams in an operations and service environment.
Demonstrated people leadership and management skills, including exceptional coaching and mentoring capability to develop talent. Excellent teacher.
Results-oriented and data-driven. Ability to create and manage key performance indicators. Strong analytical skills.
Customer-service oriented. Understand customer’s needs, effectively manage expectations, use sound judgment with sensitive topics, and escalate concerns when necessary.
Lead and sponsor multiple complex projects and initiatives across operation functions, systems, and regions.
Master at managing and adapting to rapid change. Proven ability to effectively communicate and motivate teams through transformation.
Expert at managing capacity and knowing how to flex your team to meet the changing needs of the organization.
Excellent communication and presentation skills. Comfortable creating and delivering presentations on a variety of topics.
Excellent facilitator.
Collaborate with partners and stakeholders to resolve complex problems and negotiate and align on critical business decisions. You believe that no job is too big; no problems are too complex.
Passionate about identifying, leading, and driving process improvement, strategies, and innovation. Has led multiple continuous improvement initiatives by simplifying, standardizing, centralizing, and automating complex processes.
Energized by problem-solving, thinking critically, and quickly identifying root cause and corrective action strategies.
Strong business acumen. You are an experienced professional with multiple areas of specialization.
Ability to thrive in fast-paced, high stakes and change-driven environment.
High attention to detail. Examples such as reviewing work content and managing system testing and quality checks.
Highly organized and able to efficiently manage multiple priorities. Meets deadlines.
Fluent in industry best practices and know how to leverage these to achieve world-class results.
Flexible to adjust schedule as needed for global time zones.
This position may require travel, including international travel (up to 10%)
This is a full-time, exempt position. Ability to think and perform strategically and tactically

Nice To Haves

Strong project management skills.
Continuous improvement skills including Lean, Kata, Six-Sigma.
Expert skills in Excel and Power Point. Able to create complex formulas in spreadsheets.
Extensive experience with SAP HCM products.

Responsibilities

Strategically collaborate with HR leadership (domestic and global centers of excellence) to identify areas for process improvement in support of the business strategic objective for efficiency, cost savings, growth, and scale, with world-class results.
Work in close collaboration with the Talent Acquisition, HR Business Partnership, Benefits & Payroll, and the Global HRIS Transformation team to ensure end-to-end accuracy of data exchange of flow through the HR network.
Develop, implement, and continuously refine operational metrics, key performance indicators, and service-level standards to measure and improve service quality, responsiveness, efficiency, employee satisfaction, and overall HR service delivery effectiveness.
Develop and maintain HR reports and dashboards using available analytical tools to provide actionable insights in support of data-driven decision making. Perform complex analysis on behalf of talent function, including data consolidation from multiple sources/formats and ensure the included data, format, and presentation are appropriate for the intended audience.
Oversee data validation activities such as system audits, in collaboration with HR stakeholders, to ensure accurate, clean, and complete data. Manage cross-functional data audits with teams around the organization (i.e., Benefits & Payroll, Finance, IT). Plan and design complex cross-functional business processes. Manage segregation of duties, permissions, access, and similar system operations and settings for end-users for local regional HR systems and collaborate closely with the Global HRIS Transformation team on all global system needs. Collaborate with Simon-Kucher IT and Global HRIS Transformation team to ensure systems and data security.
Lead the regional HR technology strategy by partnering with Global HRIS to optimize system capabilities, improve user experience, drive automation, and support future organizational growth.
Oversee the accuracy and maintenance of the HR information systems (HRIS) data for both of the North America and Latin America Regions, including working with Global on updating system settings, implementing new features and/or modules, building workflows, and troubleshooting system issues. Systems include global and regional databases, onboarding platforms, ATS, and an HR ticketing system. Train new end-users in system capabilities as needed.
Manage the maintenance, and upgrades to local regional HR applications, systems, and modules as needed, collaborating closely with the Global HRIS Transformation team on all global system needs. Liaise with local regional vendors to investigate and resolve system issues as needed.
Serve as the HR Operations, HRIS, and HR data subject matter expert for the North America and LATAM HR Teams; Manage issues, escalation, and resolution; Investigate and resolve operational issues by applying expert knowledge of the Simon-Kucher HR local and Global HR operational business processes to deliver a seamless employee experience. HRIS, security, and procedures; provide HRIS training and support for HR and cross-functional teams as needed.
Manage the creation or maintenance of local regional business process SOPs, user procedures, HR/business operations procedural roles and responsibilities, and associated documentation.
Maintain compliance with all U.S. and Canada federal and local employment laws, regulations, and requirements.
Supervise a team of HR operations specialists dedicated to transactional excellence in support of the employee lifecycle, specifically focused on onboarding and offboarding; Foster teamwork, coach and provide effective feedback; Guide your team to analyze and resolve complex customer/business challenges and guide them to implement innovative solutions.
Evaluate, recommend, and implement AI-enabled HR solutions that streamline processes, enhance operational efficiency, improve the employee experience, and enable more effective, data-driven HR service delivery.
Build and maintain strong, trusted relationships with Partners, senior internal and external stakeholders, and strategic vendors, fostering collaboration and alignment while driving vendor accountability for service quality, performance standards, and delivery expectations.