Senior Program Manager, People Operations

Blink Health • Pittsburgh, NY

7h

About The Position

Blink Health is looking for a Lead / Staff People Operations Specialist to own our Leave of Absence and Accommodations programs end-to-end, while bringing deep People Ops expertise across a broader set of operational workstreams. This is a senior individual contributor role for someone who thrives in building and running programs at scale — not just executing process, but designing the infrastructure behind it. You will serve as the subject matter expert on all things LOA and ADA at Blink, partnering closely with HRBPs, legal counsel, managers, and employees to ensure every case is handled with care, consistency, and compliance. Beyond LOA and ADA, you'll flex into other People Ops workstreams — payroll, compliance, systems, onboarding/offboarding — as business needs demand.

Requirements

• 7+ years of People Operations experience, with at least 3–4 years of dedicated ownership over LOA and/or accommodations programs
• Deep working knowledge of federal and multi-state leave laws (FMLA, ADA, PWFA, CFRA, PDL, PFL, and equivalent state programs)
• Experience managing a high volume of leave and accommodation cases with precision, empathy, and sound judgment
• Strong Workday HCM experience — comfortable navigating absence management modules, reporting, and employee data
• A builder's instinct: you don't just follow process, you question whether the process is right and improve it when it isn't
• Excellent written and verbal communication skills; able to translate complex compliance requirements into plain language for employees and managers
• High degree of discretion and comfort handling sensitive, confidential employee information
• Ability to manage competing priorities across multiple workstreams without losing the details

Nice To Haves

• Experience with Sparrow or another leave management platform
• Experience with Disclo or a similar accommodations platform
• Familiarity with payroll administration and how leave intersects with pay continuity
• Experience in a high-growth technology or healthcare company

Responsibilities

• Serve as the primary point of contact for all leave of absence requests across federal, state, and local leave laws (FMLA, CFRA, PDL, PFL, ADA, company leave policies, and beyond)
• Work with our leave vendor, Sparrow to manage the full leave lifecycle — intake, eligibility determination, coordination with Sparrow (our leave platform), employee and manager communication, and return-to-work planning
• Maintain and continuously improve leave administration processes, ensuring accuracy, timeliness, and a high-quality employee experience throughout
• Monitor evolving state and federal leave legislation and update policies and procedures accordingly
• Partner with Payroll to ensure accurate pay continuation, benefits deductions, and coordination during leave periods
• Own the end-to-end accommodations process in partnership with Disclo, our accommodations platform — from intake through resolution
• Conduct interactive process discussions with employees and managers; assess reasonable accommodations in alignment with regulatory and best practice accommodation standards
• Maintain thorough, confidential documentation for every accommodation case; partner with legal counsel as needed on complex situations
• Train managers on their role in the accommodations process and build their confidence in navigating sensitive conversations
• Flex into broader People Ops workstreams — payroll, compliance, HRIS (Workday), onboarding/offboarding, and policy administration — as business needs require
• Identify gaps in existing processes and build scalable solutions; translate recurring problems into documented frameworks and systems
• Contribute to People Ops projects and initiatives across the team, bringing operational rigor and cross-functional coordination
• Support audits, reporting, and compliance workstreams including data integrity in Workday

Benefits

• It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed