Senior Program Manager, People Operations

Blink Health • Chesterfield, MO

9h

About The Position

Blink Health is seeking a Lead / Staff People Operations Specialist to manage their Leave of Absence and Accommodations programs end-to-end. This senior individual contributor role requires expertise in building and running programs at scale, designing infrastructure, and serving as a subject matter expert on Leave of Absence (LOA) and Americans with Disabilities Act (ADA) matters. The role involves partnering with HRBPs, legal counsel, managers, and employees to ensure cases are handled with care, consistency, and compliance. Additionally, the specialist will contribute to other People Operations workstreams such as payroll, compliance, systems, and onboarding/offboarding as business needs arise.

Requirements

• 7+ years of People Operations experience
• At least 3–4 years of dedicated ownership over LOA and/or accommodations programs
• Deep working knowledge of federal and multi-state leave laws (FMLA, ADA, PWFA, CFRA, PDL, PFL, and equivalent state programs)
• Experience managing a high volume of leave and accommodation cases with precision, empathy, and sound judgment
• Strong Workday HCM experience — comfortable navigating absence management modules, reporting, and employee data
• A builder's instinct: you don't just follow process, you question whether the process is right and improve it when it isn't
• Excellent written and verbal communication skills; able to translate complex compliance requirements into plain language for employees and managers
• High degree of discretion and comfort handling sensitive, confidential employee information
• Ability to manage competing priorities across multiple workstreams without losing the details

Nice To Haves

• Experience with Sparrow or another leave management platform
• Experience with Disclo or a similar accommodations platform
• Familiarity with payroll administration and how leave intersects with pay continuity
• Experience in a high-growth technology or healthcare company

Responsibilities

• Serve as the primary point of contact for all leave of absence requests across federal, state, and local leave laws (FMLA, CFRA, PDL, PFL, ADA, company leave policies, and beyond).
• Manage the full leave lifecycle with the leave vendor, Sparrow, including intake, eligibility determination, coordination, employee and manager communication, and return-to-work planning.
• Maintain and continuously improve leave administration processes, ensuring accuracy, timeliness, and a high-quality employee experience.
• Monitor evolving state and federal leave legislation and update policies and procedures accordingly.
• Partner with Payroll to ensure accurate pay continuation, benefits deductions, and coordination during leave periods.
• Own the end-to-end accommodations process in partnership with Disclo, from intake through resolution.
• Conduct interactive process discussions with employees and managers to assess reasonable accommodations in alignment with regulatory and best practice standards.
• Maintain thorough, confidential documentation for every accommodation case and partner with legal counsel on complex situations.
• Train managers on their role in the accommodations process and build their confidence in navigating sensitive conversations.
• Flex into broader People Ops workstreams such as payroll, compliance, HRIS (Workday), onboarding/offboarding, and policy administration.
• Identify gaps in existing processes and build scalable solutions; translate recurring problems into documented frameworks and systems.
• Contribute to People Ops projects and initiatives, bringing operational rigor and cross-functional coordination.
• Support audits, reporting, and compliance workstreams, including data integrity in Workday.

Benefits

• Equal opportunity employer
• Value diversity of all kinds
• Do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed