People Operations Manager

Skylight

4d•$100,000 - $130,000•Remote

About The Position

Skylight is a digital consultancy that uses design and technology to help government agencies deliver better public services. The People Operations Manager reports directly to the Head of People Operations and plays a hands-on role in administering the people programs that support the company’s employees. The position focuses on benefits and leave administration, employee lifecycle processes, and keeping people systems, records, and policies accurate and current. The role administers benefits and leave, manages onboarding through offboarding, supports employee relations and performance processes, and serves as the administrator for the company’s HRIS. It also maintains policies and compliance processes, responds to employee questions, communicates people-related updates, and identifies opportunities to automate administrative work. This is a full-time, exempt, fully remote position. All work must be conducted within the U.S.; candidates must be authorized to work in the U.S. without sponsorship. Work travel may be required from time to time. As a government contractor, the employee may be required to obtain a public trust or security clearance and pass a company background check.

Requirements

At least five years of progressive experience in an HR generalist, people operations, or benefits and leave role.
Demonstrated ownership of end-to-end benefits administration, including broker management, renewals, and open enrollment.
Demonstrated ownership of leave administration across multiple states, including the interaction of company policy, federal leave law, and state paid leave programs.
Experience supporting employee relations matters, including documentation, correspondence, and knowing when to escalate.
Working knowledge of federal and multi-state employment law as it applies to leave, accommodation, classification, and pay practices.
Sound judgment balancing transparency and visibility with confidentiality, privacy, and risk.
Ability to collaborate across the business and partner openly with leaders and teams.
Hands-on HRIS administration experience, including reporting, configuration, workflow automation, and data integrity.
Experience running onboarding and offboarding end to end, including I-9 and E-Verify compliance.
Experience working with remote and distributed teams.
Organized, detail-oriented, and quality-minded, with the follow-through to close items rather than route them.
Strong written and oral communication skills, including the ability to explain policies clearly to frustrated employees.
Comfort working without an existing playbook and the initiative to document processes afterward.
Passion for creating better public outcomes through effective government services.
A mindset and work approach aligned with Skylight’s core values.
Ability to travel for work from time to time.
All work must be conducted within the U.S.
Must be legally authorized to work in the U.S. now and in the future without sponsorship.
May be required to obtain a public trust or security clearance and successfully complete a company background check.

Nice To Haves

Experience with Rippling or a comparable HRIS.
Experience in government contracting, consulting, or professional services.
Experience administering benefits and leave through company growth from roughly 100 to 300 employees.
Experience implementing a leave management platform, benefits administration system, or HRIS migration.
Experience deploying and tracking mandatory compliance training across a distributed workforce.
Familiarity with government contractor compliance obligations, such as EEO reporting, affirmative action planning, or Service Contract Act requirements.
Professional certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP.

Responsibilities

Administer benefits programs, including medical, dental, vision, disability, life, FSA, HSA, and 401(k).
Manage relationships with benefits brokers and carriers, including renewals, plan design discussions, and issue escalation.
Run annual open enrollment, including communications, employee education, system configuration, and post-enrollment reconciliation.
Administer leaves of absence, including parental, medical, FMLA, short-term disability, and state paid family and medical leave programs.
Maintain leave tracking and reporting while protecting confidential details.
Partner with Finance on payroll inputs, leave-related pay adjustments, and benefits reconciliation.
Manage employee onboarding, including preboarding, orientation, I-9 verification meetings, E-Verify submissions, and coordination with IT for system and equipment access.
Manage onboarding for employees moving into people-management roles.
Manage offboarding, including checklists, exit surveys, final pay and benefits steps, and coordination with IT on access revocation and equipment return.
Process role, project, and reporting-line transitions, maintaining employee records and timekeeping assignments and routing access changes to IT.
Maintain employee data across people systems, including address and status changes with tax or compliance implications.
Administer the Rippling HRIS, including configuration, data integrity, reporting, and integrations with timekeeping and payroll systems.
Build and maintain automated HRIS workflows for routine people processes.
Run HRIS and people-system implementations and migrations, including vendor coordination, data validation, go-live readiness, and post-launch stabilization.
Support employee relations matters through intake, documentation, correspondence, and coordination with the Head of People Operations and outside counsel when needed.
Support managers with performance conversations and performance improvement plans, including templates, documentation standards, and follow-up tracking.
Run compensation and promotion cycle administration, including packet assembly, tracker maintenance, letter generation, and system updates.
Serve as the first point of contact for employee questions about benefits, leave, pay, and policy through People Operations channels.
Maintain people policies and the knowledge base, keep the policy backlog current, and flag missing, stale, noncompliant, or inconsistently applied policies.
Deploy and track mandatory compliance training and follow up on non-completions.
Monitor multi-state employment compliance obligations and surface changes that affect policies or practices.
Write and publish company-wide people communications, including benefits deadlines, policy changes, and process updates.
Maintain SOPs, templates, and checklists for people workflows.
Identify manual processes to automate and use available tools, including AI, to reduce administrative workload.
Contribute to a work environment where employees feel supported, informed, and treated consistently.

Benefits

Medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life and AD&D insurance.
Dependent care FSA, healthcare FSA, and health savings account.
Dollar-for-dollar 401(k) match up to 10% of salary, with no vesting period.
Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave.
Up to 12 weeks of paid time off for eligible new birth, adoption, or foster parents.
Annual salary increases, annual performance bonuses, spot bonuses, and stock options.
Business development and sales bonuses.
Referral bonuses.
Annual $2,000 professional development allowance.
Annual $750 allowance for technology-related purchases.
Annual $100 swag budget.
Flexible, remote-friendly work environment.