People Operations Manager

SSA Group, LLC•Milwaukee, WI

7d•$60,000 - $70,000•Onsite

About The Position

The People Operations Manager is the primary on-site people leader for the location and owns the team member lifecycle from recruitment through separation. The role combines hands-on site-level execution of recruiting, onboarding, employee relations, investigations, training coordination, and compliance with serving as a trusted people advisor to the General Manager and site leadership. The manager exercises independent judgment on employee relations matters, disciplinary action, and hiring decisions, partnering with the People Operations District Manager when policy, legal exposure, or precedent requires it. The role translates SSA’s people practices and compliance standards into a consistent, values-aligned employee experience. The position is based on-site in an active hospitality environment, balancing office-based administrative work with regular presence on the operations floor. It requires shifting among confidential employee relations conversations, live training delivery, and hands-on onboarding logistics while maintaining consistency and composure. The role is full-time and exempt, with varied hours that may include nights, weekends, and holidays as business requires. Candidates must be at least 18 and able to stand and walk for extended periods and move and handle boxes up to 35 pounds as necessary.

Requirements

Three or more years of progressive HR experience in a site-based, hospitality, retail, or frontline workforce environment.
Demonstrated experience leading employee relations, recruitment, onboarding, training coordination, and corrective action.
Experience conducting workplace investigations and managing employee documentation end-to-end.
Must be at least 18 years of age.
Physical ability to stand and walk for extended periods and move and handle boxes up to 35 pounds as necessary.
Ability to work varied hours, including nights, weekends, and holidays, as business requires.

Nice To Haves

Experience supporting a high-volume, hourly, or seasonal workforce.
Experience with international workforce programs, such as J-1 Exchange Visitor programs.
Bachelor’s degree in Human Resources, Business, or a related field preferred; an equivalent combination of education and demonstrated leadership experience is considered.

Responsibilities

Champion the on-site employee experience from hire to exit and build a culture where team members feel valued, heard, and motivated to grow.
Design and lead local engagement initiatives, including recognition programs, team events, and feedback-driven action planning, and execute HQ-led programs.
Serve as an on-site resource for EAP, leave, and benefit programs, directing team members to appropriate points of contact for accurate guidance.
Analyze turnover data and exit interview themes to identify root causes and recommend targeted retention strategies.
Build trust and accountability with site leadership in how employees are treated, communicated with, and supported, and reinforce 452 Hospitality principles in team member interactions.
Coordinate and deliver site-level training for new hires, frontline team members, and people leaders on policy, compliance, and operational people practices.
Ensure required training is completed accurately and on time and maintain training records to company standards.
Identify site-level skill or knowledge gaps and partner with the People Operations District Manager on targeted development resources.
Own the full recruiting cycle, including posting, pipeline management, screening, and interview coordination, in partnership with site leaders on staffing plans.
Build and maintain relationships with schools, workforce organizations, and community partners to sustain a qualified candidate pipeline.
Ensure job postings comply with employment law and track recruiting metrics, spend, and hiring-event outcomes.
Own end-to-end onboarding, including offer letters, pre-employment paperwork, background checks, orientation, and start-date readiness.
Ensure I-9 and minor work compliance documentation is complete, accurate, and timely under applicable federal, state, and local law.
Coordinate uniforms, badges, and site access credentials before each start date.
Serve as the primary on-site advisor for employee concerns, conduct, performance, and policy application; guide managers through corrective action and documentation.
Lead impartial workplace investigations into complaints and misconduct, document findings, and escalate appropriately.
Manage employee separations and exit interviews, ensuring compliant and respectful offboarding.
Ensure site-level compliance with employment law, recordkeeping, and safety standards, partnering with Payroll and HQ on audits.
Model accountability, professionalism, and a strong work ethic; oversee the unit’s People & Revenue staff as a secondary point of accountability for department performance, compliance, and coverage.
Coach and train assigned team members, escalating performance concerns to site leadership.
Monitor workload and process execution to maintain efficiency, consistency, and responsiveness across the location.
Assist with operational duties when operational managers are absent or as business needs require.
Oversee site timekeeping systems and processes, equip managers and team members to record time accurately, and resolve system-level issues.
Direct timecard approvals and hold managers accountable for reviewing and submitting accurate records by payroll deadlines.
Analyze attendance trends, absences, and recurring punch discrepancies to identify root causes and direct corrective action with managers.
Escalate unresolved attendance patterns and policy violations to site leadership and the People Operations District Manager, and determine appropriate disciplinary follow-up.

Benefits

$75 monthly cell phone stipend.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Employer-sponsored short-term and long-term disability, with scaled-salary pay following submission and approval of leave.
Birthing Parent Plan offering up to 6–8 weeks of fully paid leave, based on the birthing event.
Up to 120 hours of SSA Paid Benefit leave for qualifying reasons, including parental leave and the employee’s or family’s serious medical conditions.
Up to five days of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.