People & Operations Manager

Gemic•New York, NY

4d•$75,000 - $90,000•Hybrid

About The Position

Gemic is a global business consultancy operating out of New York, Helsinki, Berlin, Toronto, and Abu Dhabi. Powered by systems thinking and the social sciences, we help the world’s leading companies to grasp shifts in culture, industry, and technology, while defining opportunities for meaningful innovation and growth. As People & Operations Manager, you are the face of our New York office and a hands-on member of our global People function, within the Operations team. You will welcome clients, new hires, and colleagues visiting from other offices, and make sure everyone feels looked after from the moment they walk in. Behind the scenes, you will keep the North America entities running smoothly. You will handle the people operations processes (some global) with care and attention to detail and look for improvement ideas and implement them in collaboration with your team colleagues. This role is a varied, in-person role for someone who enjoys hospitality as much as running clean administrative processes and global collaboration. You will be part of the global operations team and report to the Senior People and Operations Manager.

Requirements

Relevant experience in office management, people operations, HR administration, or a hospitality-led support role
Strong organization and attention to detail, especially with sensitive and confidential information
Service-minded approach to problem solving and assistance, continuously improving processes
A natural host, making people feel welcome
Ability to be on-site 3-4 days per week in our Brooklyn office
Strong interpersonal skills and comfortable interacting with various levels of seniority in different regions
Proactive and passionate about the employee experience
Ability to take initiative, coordinate with others and follow through
Proficiency with Google Suite and Microsoft Office; generally tech-savvy a big plus
Excellent verbal and written communication skills and the ability to deliver with effectiveness, clarity, and purpose
Ability to work independently, collaboratively, and multitask in a fast paced environment
Must reside in and be legally authorized to work in New York (U.S. work permit required) as of the start date

Responsibilities

Administer payroll and benefits across our global offices, working with our external providers
Keep records accurate and confidential in our people tool and support with administrative people processes e.g. visa processes, background checks, documentation
Coordinate global onboarding so every new hire has a smooth start and can start contributing quickly
Be the day-to-day point of contact for North American colleagues for office and people questions
Be the first point of contact for clients, candidates, and visitors, and run client visits end to end (catering, room setup, meeting supplies)
Plan and run North American culture events and team gatherings with global alignment
Manage NYC office operations, including supplies, equipment, and building access
Oversee vendors such as cleaners and other facility providers
Keep the space clean, organized, and on-brand
Improve and document office processes so they scale
Provide administrative support for the NYC and Toronto offices, including registrations, documentation, and entity filings