Manager, People Operations

DocGo • New York, NY

1d • $90,000 - $110,000 • Onsite

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 5+ years of progressive Human Resources experience, with a strong background as an HR generalist, People Operations professional, or HR Business Partner supporting corporate and/or operational employee populations.
• Demonstrated experience with employee relations, employee administration, organizational change, leaves of absence, and workplace accommodations.
• Working knowledge of federal, state, and local employment requirements and HR compliance practices.
• Strong judgment and discretion when handling confidential and sensitive employee matters.
• Excellent communication, relationship-building, organization, and problem-solving skills.
• Ability to operate effectively in a fast-paced, evolving environment while balancing employee experience, compliance, and business needs.
• Comfortable working directly with employees, managers, and senior leadership and serving as a visible representative of the People function.

Nice To Haves

• Experience supporting leaders and employees within a multi-state organization strongly preferred.
• Healthcare experience strongly preferred; experience within telehealth, clinical operations, healthcare services, or other highly regulated environments is a significant plus.
• Experience supporting organizational restructures, workforce changes, integrations, or other transformation initiatives preferred.
• Experience with Workday or a comparable enterprise HRIS strongly preferred.

Responsibilities

• Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders.
• Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters.
• Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate.
• Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.
• Oversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions.
• Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment.
• Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes.
• Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.
• Provide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements.
• Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters.
• Support the interactive accommodation process and help coordinate operationally appropriate solutions.
• Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.
• Support consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations.
• Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations.
• Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance.
• Identify opportunities to simplify People processes, strengthen controls, improve the employee and manager experience, and increase operational efficiency.
• Support development and implementation of People policies, procedures, tools, and manager resources.
• Participate in national People initiatives and special projects supporting organizational growth, transformation, and operational effectiveness.

Benefits

• Medical, Dental, and Vision (with company contribution)
• Paid Time Off
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager