People Operations Manager

Prosper•San Francisco Bay Area, CA

1d•Hybrid

About The Position

Prosper is seeking a People Operations Manager to join its People & Places team. The role oversees HR operations, employee lifecycle processes, and the HR technology stack, with a focus on data accuracy, efficient processes, and effective systems. The position reports to the Director, Total Rewards & People Operations, and manages one direct report. The People Operations Manager owns and serves as the subject matter expert for ADP Workforce Now, maintaining HR technology and integrations, strengthening data governance, and improving operational workflows. The role supports onboarding and offboarding, employee training administration, HR reporting, compliance, compensation processes, open enrollment, vendor relationships, and Prosper’s immigration program. It partners with HR leadership, IT, Benefits, Payroll, business leaders, the People Operations Analyst, and outside immigration counsel.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 5 years of HRIS administration experience.
Data- and process-driven approach, strong organizational skills, and high attention to detail.
Strong Excel proficiency and analytical skills.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Effective project management skills.

Nice To Haves

At least 3 years of direct ADP experience preferred; experience with the ADP Workforce Now module is a strong plus.
Advanced knowledge of HRIS system setup and administration; ADP experience preferred.

Responsibilities

Serve as the primary owner and subject matter expert for ADP Workforce Now, partnering with HR leadership and IT to evaluate, roll out, and maintain scalable HR technology roadmaps and integrations.
Establish data architecture and governance protocols to protect data integrity, streamline administrative workflows, and drive process automation and efficiency.
Oversee full-cycle onboarding and offboarding, continually improving system connections and operational touchpoints to provide a strong employee experience.
Manage and mentor the People Operations Analyst, ensuring accurate processing of employee lifecycle changes and administration and tracking of required employee training.
Develop and maintain ADP reports, metrics, and dashboards that provide operational and strategic data to business leaders.
Ensure compliance with city, state, and federal labor laws by overseeing mandatory reporting, compliance training, and internal system audits.
Partner on compensation initiatives, including developing the compensation planning dashboard in ADP, generating merit and promotion letters, providing data for compensation survey submissions such as Radford McLagan, and contributing to quarterly pending grant lists for Compensation Committee approval.
Collaborate with Benefits and Payroll to configure annual Open Enrollment in ADP, conduct routine system audits, and ensure seamless system setup.
Manage HR vendor relationships and process documentation, monitor systems, and train stakeholders to support sustained tool adoption.
Partner with the People Operations Analyst and outside immigration counsel to manage Prosper’s immigration program and advise internal stakeholders on visa requirements and case processing.