People Operations Intern

SAP Taulia•Austin, TX

1d•Hybrid

About The Position

If you are curious about how HR and technology intersect, energized by creating order from ambiguity, and ready to take ownership of real responsibilities, this role is for you. We are looking for a detail-oriented, process-driven People Operations Intern to join our People team. This is a hands-on internship designed for someone who wants to build real-world experience in HR operations, learning management systems, and people technology within a fast-moving fintech SaaS environment. You will report directly to an HR Generalist who will serve as both your manager and mentor. You will own meaningful, day-to-day work. You will manage employee inquiries, support critical HR systems, and contribute to projects that directly support the employee experience at Taulia. You will report directly to a People Operations team member who is invested in your development and will provide mentorship throughout your internship.

Requirements

Currently pursuing or recently completed a degree in Human Resources, Business Administration, Information Systems, or a related field
Naturally curious and excited to try new things
Openness to leveraging AI tools to work faster, build smarter, and deliver higher quality outcomes — at Taulia, AI is not optional, it is how we operate
Self-starter with internal motivation and the confidence to take ownership without being told twice
Strong attention to detail
Customer-service mindset with professional written and verbal communication skills
Process-oriented approach to work
Ability to manage multiple tasks and prioritize effectively in a fast-moving environment
Comfortable working independently with general direction

Nice To Haves

Familiarity with AI tools — experience with Gemini or Glean is a plus; comfort experimenting with AI to improve workflows is strongly valued
SHRM student membership or coursework in HR — signals genuine interest in the profession
Prior experience with SAP SuccessFactors, any LMS platform, or HR information systems
Experience in a database or system where accurate data input is critical — even academic or prior internship exposure counts
Familiarity with Confluence, Jira, or similar documentation and project management tools
Any prior internship in HR, People Operations, or a business operations function

Responsibilities

Support the coordination and execution of new hire onboarding activities to ensure a smooth Day 1 experience
Prepare and distribute onboarding materials, system access checklists, and welcome communications
Ensure new hires are enrolled in required compliance and onboarding training before their start date
Track onboarding task completion and follow up with new hires or hiring managers on outstanding items
Identify gaps or friction points in the onboarding process and surface improvement recommendations to the HR Generalist
Coordinate with internal stakeholder and IT to resolve escalated issues
Upload, deploy, and maintain enterprise-wide training content in our LMS
Support compliance training deployhment
Ensure employee training completion data is accurately entered and maintained
Monitor the Ask People channel and serve as first point of contact for HR inquiries; triage and resolve common issues including access problems and user account discrepancies
Conduct a comprehensive audit of People Operations documentation to identify and update outdated content, legacy branding, and pages requiring retirement or reassignment
Update HR documentation to reflect current Taulia branding and standards
Document People Operations workflows to support team continuity and cross-coverage during absences
Create clear, step-by-step process guides for recurring administrative tasks and maintain them as processes evolve
Assist with writing, deploying, and tracking communications related to the January 2027 performance review process launch
Support the build-out of employee-facing materials for goal-setting and new performance category rollout