People Operations Coordinator

LED FastStart • Franklin, LA

7d • Onsite

About The Position

The People Operations Coordinator is the first point of contact for production workers at Franklin Shipyard and supports the People Team’s day-to-day operations. The role answers employee questions, handles attendance paperwork, supports onboarding, and maintains accurate employee records. This is an on-site, entry-level position for a dependable, approachable, and detail-oriented person interested in HR operations. The coordinator works under close guidance, learns company policies, systems, and compliance requirements, and escalates sensitive issues to senior team members when appropriate.

Requirements

• 2–4 years of experience in HR, People Operations, customer service, or administrative support.
• Comfortable working on-site and supporting multiple shifts as needed.
• Friendly, approachable, and patient communication skills, with the ability to build trust with skilled-trades and production employees.
• Strong attention to detail and a habit of checking work before submitting it.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Familiarity with basic HR concepts and U.S. employment practices, and willingness to learn compliance requirements.
• Proficiency in Microsoft Office Suite.
• Comfortable asking for help, receiving feedback, and following through on commitments in a fast-paced, high-growth environment.

Nice To Haves

• Associate’s or bachelor’s degree in human resources, business administration, or a related field, or equivalent experience.
• Experience in a manufacturing, shipyard, or industrial setting.
• Experience with an HRIS, timekeeping, or badge systems.

Responsibilities

• Serve as the front-line People Team contact, answering employee questions in person, by phone, and by email about pay, schedules, attendance, benefits, and policies, and directing employees to the appropriate HR contact.
• Assist employees with password resets, timekeeping and badge access issues, and basic system troubleshooting.
• Collect doctors’ notes, maintain the attendance points report, and notify supervisors when points should be removed.
• Support onboarding and offboarding, including first-day logistics, paperwork follow-up, and maintaining the onboarding tracker.
• Track and coordinate PPE and uniform needs, including vest sizes and safety boot communications, with EHS and operations teams.
• Prepare standard daily and weekly HR reports and share them with supervisors and the People Team on schedule.
• Maintain accurate, organized, and confidential physical and digital employee records and HR documentation.
• Communicate respectfully with employees across shifts and experience levels, and flag trends, recurring questions, or concerns to the People Team.
• Follow established procedures, check work before submitting it, and seek guidance before acting on sensitive issues such as workplace injuries, complaints, or discipline.

Benefits

• Medical insurance, with the company paying 100% of the employee premium and 80% of dependent premiums.
• Dental and vision insurance, with the company paying 100% of the employee premium under the basic plan and 80% of dependent premiums.
• Generous paid time off and holidays.
• Paid maternity and paternity leave.
• Competitive salaries with opportunities for performance-based bonuses.
• 401(k) plan with company match.
• Stock options.
• Basic life insurance and short- and long-term disability coverage.
• Discounted pet insurance options, including a 24/7 telehealth helpline.
• Free lunch benefit and unlimited free drinks and snacks in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree