People Operations Coordinator

Pacific Service Credit Union • Concord, CA

16d • $28 - $36 • Onsite

About The Position

The People Operations Coordinator provides administrative and logistical support for employee training, learning programs, and other People Operations initiatives at Pacific Service Credit Union. The position coordinates training activities, maintains the Learning Management System (LMS), prepares program materials, tracks employee participation and completion, and facilitates assigned training sessions. It also provides backup reception and front desk coverage, helping create a welcoming and professional experience for employees, visitors, and business partners.

The role calls for an organized, dependable individual with strong communication skills who completes work accurately and on time. The Coordinator supports day-to-day team activities and projects, contributes to organizational goals, upholds the credit union’s mission and values, and supports effective member and service outcomes. The position works with limited supervision while collaborating with the People Operations and Learning & Development teams and other stakeholders.

The position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. It is not eligible for the credit union’s telecommute policy. The usual schedule is Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate schedules and moderate fluctuations to meet business needs. Less than 10% local travel is required.

Requirements

• High school diploma or equivalent.
• One to three years of experience in human resources, training coordination, administrative support, office coordination, or a related role is preferred.
• Strong organizational and time-management skills with careful attention to detail.
• Ability to coordinate multiple programs, deadlines, and priorities.
• Effective presentation and interpersonal communication skills.
• Comfort presenting information and facilitating training for employee groups.
• Ability to learn and administer technology systems.
• Strong customer-service orientation and professional presence.
• Ability to handle confidential and sensitive information with discretion.
• Ability to work independently and collaboratively.
• Resourcefulness in identifying and resolving routine problems.
• Commitment to creating an inclusive, welcoming, and positive employee experience.
• Excellent oral and written communication skills.
• Proficiency in computer programs such as Microsoft Office Suite.
• Ability to hear and comprehend spoken communication in person and over the phone.
• Ability to view computer screens and read documentation clearly and accurately.
• Ability to speak clearly and effectively; frequent use of a telephone headset may be required.
• Proficient use of hands and fingers for typing, operating office equipment, and handling documents.
• Ability to sit or stand at a workstation for extended periods and move within the office to attend meetings or assist colleagues.
• Occasional ability to lift and carry materials weighing up to 30 pounds.
• Ability to meet the Monday-through-Friday schedule, generally 8 a.m. to 5 p.m., with some alternate schedules and moderate fluctuations in hours to meet business needs.
• Ability to undertake less than 10% local travel, primarily for training, meetings, or special projects.

Nice To Haves

• Associate or bachelor’s degree in human resources, business administration, organizational development, or a related field.
• Experience working with a learning management system, HR information system, or similar technology.
• Experience facilitating orientation or employee training.

Responsibilities

• Coordinate logistics for in-person, virtual, and hybrid training programs, including scheduling, room reservations, invitations, technology, supplies, refreshments, and vendor arrangements.
• Maintain the training calendar and communicate program details, reminders, and changes to participants and leaders.
• Prepare training rooms and ensure equipment, technology, and materials are ready for sessions.
• Support facilitators and participants before, during, and after training programs.
• Assist with training evaluations and compile participant feedback.
• Administer day-to-day LMS activities, including course assignments, enrollments, user records, learning paths, completion records, and reporting.
• Upload and maintain course content, descriptions, materials, due dates, and attendance information.
• Troubleshoot basic LMS access and functionality issues and coordinate with technical support when needed.
• Maintain accurate electronic training records in accordance with organizational and regulatory requirements.
• Create, format, reproduce, organize, and distribute training materials, including presentations, participant guides, handouts, job aids, and evaluation forms.
• Maintain inventories of training materials and supplies.
• Track registration, attendance, participation, completion, evaluations, and certifications.
• Prepare regular and ad hoc reports on training participation, completion rates, compliance, and learning metrics.
• Protect the confidentiality and accuracy of employee training records.
• Support Learning & Development team members in conducting training and related activities.
• Provide clear instructions and create an engaging, inclusive learning environment.
• Partner with subject-matter experts to coordinate or support department-specific training.
• Assist with updating training content to keep information accurate and relevant.
• Provide reception and front desk coverage during breaks, absences, meetings, and other designated times.
• Greet employees, visitors, vendors, and applicants professionally; assist with visitor check-in, mail and package handling, and other basic reception duties.
• Follow established safety, security, and confidentiality procedures.
• Provide administrative support for People Operations programs, meetings, events, and special projects.
• Back up the HR Assistant in taking highlight minutes and documenting tasks during weekly team meetings when needed.
• Contribute to innovation and continuous improvement, adapt to changes, and help optimize processes.
• Take ownership of responsibilities, meet deadlines, deliver quality results, act with integrity, and uphold professional standards.
• Support the credit union’s culture by aligning work with its mission and values and contributing to a positive, high-performing environment.
• Maintain dependable attendance and punctuality.
• Comply with anti-money laundering laws and related policies and procedures, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act.
• Provide backup and support to management as directed and perform special projects and other assigned responsibilities.

Benefits

• For full-time employees, 97% employer-paid medical insurance premiums and 100% employer-paid dental, vision, disability, and basic life insurance premiums; low monthly premiums for eligible dependents.
• 401(k) contribution of 3% of base salary regardless of employee contributions, plus a match of 75% of contributions up to the first 3% of eligible compensation, increasing to 6% after three years of service.
• Annual bonus program based on organizational goals.
• Tuition reimbursement for eligible employees after six months of service.
• Employee recognition program.
• Employee referral bonus.
• Monthly student loan repayment assistance after six months of service.
• Consumer loan rate discount for employees.
• For full-time employees, more than two weeks of vacation per year, 11 paid holidays, and 10 days of sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED