People Operations Coordinator

Pacific Service Credit Union • Concord, CA

15d • Onsite

About The Position

The People Operations Coordinator provides administrative and logistical support for employee training, learning programs, and other People Operations initiatives at Pacific Service Credit Union. The role coordinates training activities, maintains the Learning Management System (LMS), prepares program materials, tracks employee participation and completion, and facilitates assigned training sessions. It also provides backup reception and front-desk coverage to help create a welcoming and professional experience for employees, visitors, and business partners.

The Coordinator supports organizational efficiency, compliance, and the credit union’s mission of enhancing member financial well-being. The role calls for an organized, dependable person with strong communication skills who completes work accurately and on time, supports day-to-day team activities and projects, and upholds the organization’s core values. The position is office-based and is not eligible for the credit union’s telecommute policy. It generally follows a Monday-through-Friday schedule from 8 a.m. to 5 p.m., with some alternate schedules and moderate fluctuations to accommodate business needs. Local travel is required and is less than 10%.

Requirements

• High school diploma or equivalent is required; equivalent combinations of education and experience may be considered.
• Excellent oral and written communication skills are required.
• Proficiency in computer programs such as Microsoft Office Suite is required.
• Strong organizational and time-management skills, with careful attention to detail.
• Ability to coordinate multiple programs, deadlines, and priorities.
• Effective presentation and interpersonal communication skills, including the ability to present information and facilitate training for employee groups.
• Ability to learn and administer technology systems.
• Strong customer-service orientation and professional presence.
• Ability to handle confidential and sensitive information with discretion.
• Ability to work independently and collaboratively.
• Resourcefulness in identifying and resolving routine problems.
• Commitment to creating an inclusive, welcoming, and positive employee experience.
• Physical ability to hear and comprehend spoken communication, view computer screens and read documentation, speak clearly, use hands and fingers for typing and office equipment, sit or stand for extended periods, and move around the office as needed.
• Occasional ability to lift and carry materials weighing up to 30 lbs.
• Ability to meet the stated schedule and travel requirements; local travel is less than 10%.

Nice To Haves

• Associate or bachelor’s degree in human resources, business administration, organizational development, or a related field.
• One to three years of experience in human resources, training coordination, administrative support, office coordination, or a related role.
• Experience working with a learning management system, HR information system, or similar technology.
• Experience facilitating orientation or employee training.

Responsibilities

• Coordinate logistics for in-person, virtual, and hybrid training, including scheduling, room reservations, invitations, technology, supplies, refreshments, and vendor arrangements.
• Maintain the training calendar and communicate program details, reminders, and changes to participants and leaders.
• Prepare training rooms and confirm equipment, technology, and materials are ready; support facilitators and participants before, during, and after programs.
• Assist with training evaluations and compile participant feedback to support continuous improvement.
• Administer the LMS, including course assignments, enrollments, user records, learning paths, completion records, and reporting.
• Upload and maintain course content, descriptions, materials, due dates, and attendance information; troubleshoot basic LMS issues and coordinate technical support as needed.
• Maintain accurate electronic training records in accordance with organizational and regulatory requirements.
• Create, format, reproduce, organize, and distribute training materials, and maintain inventories of training materials and supplies.
• Track registrations, attendance, participation, completion, evaluations, and certifications; prepare regular and ad hoc reports on learning metrics and compliance.
• Protect the confidentiality and accuracy of employee training records.
• Support Learning & Development team members in delivering training; provide clear instructions and help create an engaging, inclusive learning environment.
• Partner with subject-matter experts to coordinate or support department-specific training and assist with keeping training content accurate and relevant.
• Provide reception and front-desk coverage during breaks, absences, meetings, and other designated times; greet visitors and assist with check-in, mail, packages, and other basic reception duties.
• Follow established safety, security, and confidentiality procedures.
• Provide administrative support for People Operations programs, meetings, events, and special projects.
• Back up the HR Assistant in taking highlight minutes and documenting tasks during weekly team meetings when needed.
• Contribute to innovation and continuous improvement, adapt to changes, optimize processes, and support organizational growth.
• Take ownership of responsibilities, set clear goals, meet deadlines, deliver quality results, and uphold professional standards and the credit union’s culture and values.
• Maintain dependable attendance and punctuality and comply with applicable anti-money laundering laws and related policies, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act.
• Provide backup and support to management and perform special projects and other assigned responsibilities.

Benefits

• For full-time employees, 97% employer-paid medical premiums and 100% employer-paid dental, vision, disability, and basic life insurance premiums; low monthly premiums for eligible dependents.
• 401(k) contribution of 3% of base salary regardless of employee contributions, plus a match of 75% of employee contributions up to the first 3% of eligible compensation, beginning after the first day of employment and increasing to up to 6% after three years of service.
• Bonus program rewarding employees for attaining annual organizational goals.
• Tuition reimbursement for employees eligible after six months of service.
• Employee recognition program with nominations from management, peers, or members.
• Employee referral bonus.
• Monthly contributions toward student loans after six months of service.
• Consumer loan rate discount for employees.
• For full-time employees, more than two weeks of vacation per year, 11 paid holidays, and 10 days of sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED