People Operations - Benefits & Systems

Clay Labs•New York, NY

4d•$200,000 - $225,000

About The Position

At Clay, People Operations is about creating the environment where people can do the best work of their careers. As we continue to grow, we are looking for someone who can own our benefits, programs and systems that take care of our people and keep the experience running smoothly behind the scenes. In this role, you'll own benefits administration and HR systems for Clay. You'll manage our benefits programs end to end, make sure our HRIS and related systems are accurate and well-maintained, and be the person our employees and our team can count on when something needs to work right. You'll partner closely with Payroll, Finance, and IT to keep our data clean, our processes efficient, and our employees taken care of. This is a hands-on role where you'll balance day-to-day administration with process improvement. You will know when to fix something now and when to build something that scales. Above all, you'll bring genuine care for the people you support and take full ownership of the work.

Requirements

5+ years in benefits administration, HR systems, or a combination of both
Hands-on experience with an HRIS
Solid understanding of benefits compliance requirements
Experience building or improving processes at a scaling company
Autonomy and ownership: you take full accountability for your work, follow through on commitments, and don't let things fall through the cracks
Genuine care: you care about the people you support, and it shows in how you handle their questions and issues
Exceptional attention to detail: in benefits and systems, small mistakes have big consequences; you catch them before they happen
Outstanding communication skills: you can translate complex benefits and systems topics into plain language
Highly organized with the ability to manage multiple priorities
Comfort with ambiguity and building structure where none exists
Bias toward action, balanced with sound judgment on compliance risk

Responsibilities

Manage day-to-day administration of our global benefits programs, including health, dental, vision & retirement.
Build out benefit programs in new markets giving our team a comparable Clay experience, no matter where they are located.
Serve as a main point of contact for employee benefits questions, and make sure people get clear, timely answers.
Evaluate our benefit plans to regularly to ensure we are offering the best benefits for our team to both take care of our people and keep us competitive.
Lead open enrollment from start to finish: communication, system setup, and vendor coordination.
Partner with brokers and vendors on renewals, issue resolution, and evaluating our benefits offerings.
Keep us compliant with relevant regulations (ACA, ERISA, COBRA, FMLA, and similar).
Audit benefits data regularly to catch and fix discrepancies before they become bigger problems.
Serve as the primary administrator for our HRIS, Rippling, including employee records, workflows, and permissions.
Build and maintain reports and dashboards in Rippling to support People team and business needs.
Configure and maintain integrations between Rippling and our benefits.
Set up and manage automated workflows for onboarding, offboarding, and status changes (ex. new hires, terminations, promotions, leaves).
Own vendor relationships for our People systems, including renewals, contract review, and evaluating new tools or add-ons.
Troubleshoot issues and serve as the main point of contact for Rippling support.
Create documentation and process guides so the team knows how to use these tools correctly.
Look for ways to automate manual processes and improve how we communicate updates to employees.
Build out documentation, workflows, and audit processes for benefits and systems as we continue to grow.
Keep our data organized and accurate to support reporting, compliance, and decision-making.
Get ahead of issues before they become employee-facing problems.
Advise People team, managers, and employees on benefits and systems questions with clear, practical guidance.
Make complex benefits and systems topics easy to understand for people at every level.
Contribute to broader People Operations work as the team and company grow.