Senior Director, People Operations, Systems & Data

Ironclad • San Francisco, CA

2d • $245,000 - $265,000 • Hybrid

About The Position

Ironclad is seeking a systems-driven leader to define and build People Operations, Systems, and Data as a true leadership capability. This role will own the infrastructure, workforce data, and operational rigor necessary to support the People team's next stage of scale. The Senior Director will serve as a strategic partner to the CPO and a cross-functional operator across Finance, IT, and G&A, focusing on simplifying fragmented processes, strengthening workforce data quality, and building a scalable operating model. The ideal candidate possesses strong operational leadership, deep systems and analytics fluency, and a practical understanding of how AI, automation, and process design can enhance employee experience and organizational effectiveness.

Requirements

• 10+ years of progressive leadership experience across People Operations, People Systems, HR Technology, Workforce Planning, Business Operations, or a related field in a high-growth environment.
• 4+ years leading managers and building high-performing operational, systems, or analytics teams.
• Deep experience with HRIS, payroll, planning, and adjacent enterprise systems, along with a strong understanding of how data should flow across them.
• Strong analytical fluency, including experience designing reporting frameworks, identifying root causes, and translating data into executive-level decisions.
• Proven success leading systems implementations, process redesign, or operating-model improvements that materially improved scale, quality, or speed.
• Experience building strong cross-functional partnerships with Finance, IT, Talent Acquisition, and business leaders.
• Demonstrated judgment in balancing service, rigor, speed, and change management in a dynamic environment.
• A practical, hands-on orientation: you can move between strategic design, operational detail, and executive influence with ease.
• Clear point of view on how AI and automation can improve People work, paired with discipline around governance, quality, and adoption.
• Excellent communication skills, with the ability to bring clarity to ambiguity and align stakeholders around decisions.
• A builder’s mindset, strong ownership instincts, and high standards for execution.

Responsibilities

• Lead the strategy, roadmap, and execution for People operations, systems, and data at Ironclad.
• Own and modernize the core People infrastructure, including HR systems, workflows, data governance, and reporting foundations.
• Partner with Finance, IT, and cross-functional operators to improve the architecture connecting headcount, org, payroll, recruiting, and planning data.
• Build a more scalable operating model for People by simplifying processes, clarifying ownership, reducing manual work, and strengthening documentation and controls.
• Drive workforce data quality and establish clear governance for core employee, organizational, and planning data.
• Lead People analytics and executive reporting, translating complex data into clear insights, tradeoffs, and recommendations for business and People leaders.
• Build planning rhythms and operating mechanisms that improve prioritization, execution, and follow-through across the People team.
• Identify and operationalize high-value opportunities to use AI and automation across People workflows, with an emphasis on reliability, governance, and measurable business impact.
• Serve as a strategic thought partner to the Chief People Officer and the People leadership team on organizational health, capacity, workforce planning, and operating effectiveness.
• Hire, develop, and lead a high-performing team across People Operations, systems, analytics, and program execution.
• Establish a culture of accountability, service orientation, experimentation, and continuous improvement.
• Ensure operational excellence across core People processes, including compliance-sensitive workflows, audits, documentation standards, and change management.

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• The opportunity to help build the company you want to work at

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed