People Operations Associate

Chelsea Piers Lp•New York, NY

2d•Onsite

About The Position

Chelsea Piers' People Operations team supports over 1,600 employees across our sports, fitness, and events venues in the Greater NYC area. We're looking for someone who takes real care with the details - accurate, consistent, and reliable in the day-to-day work that keeps our team running and helps provide the best possible support to our employees. This role supports a wide range of essential People Ops functions, from onboarding logistics to employee questions to the reports that keep us compliant and informed. As our team continues to modernize its systems and workflows, you'll have the chance to see those changes take shape and provide input along the way. This is a strong fit for someone early in an HR or operations career looking for broad exposure across the employee lifecycle, or an experienced administrative professional ready to specialize in People Operations.

Requirements

1–2 years of experience in an administrative, office, customer service, or HR support role
Proficiency in Microsoft Office (Outlook, Word, Excel), including basic spreadsheet skills for tracking and reporting
Strong written and verbal communication skills, with a professional and welcoming presence in person and on the phone
Excellent organizational skills and the ability to manage multiple tasks and deadlines in a fast-paced environment
Demonstrated ability to handle confidential information with discretion
Comfort learning new systems and adapting to changing processes and priorities

Nice To Haves

Associate's or Bachelor's degree, or equivalent work experience
Conversational Spanish
Experience with an HRIS or payroll platform, ideally Paycom
Familiarity with onboarding processes such as I-9 verification and background checks
Experience with applicant tracking systems or job board postings
Interest in building a career in HR or People Operations

Responsibilities

Greet and assist all Chelsea Piers Management (CPM) guests and employees
Provide excellent customer service and hospitality to CPM guests and employees
Maintain a safe and welcoming environment
Monitor visitor access and maintain security awareness
Answer, screen, and transfer phone calls
Receive and sort office mail and packages
Maintain office supplies by keeping the copy room organized and ordering and inventorying supplies
Deposit all checks collected in CPM via remote deposit
Return all deposited checks and report to corresponding AR contact
Handle a variety of tasks from our CPM department heads (Finance, Marketing, Operations, People Ops, Technology) including, but not limited to, data entry, filing, scheduling, and special projects as assigned
Post, update, and remove job listings across job boards, keeping postings accurate as roles open and close
Initiate and track background checks, onboarding checklists, and I-9 verification, following up on outstanding results
Coordinate candidate assessment administration (Predictive Index, pre-screening questions, resumes, cover letters) for open roles
Maintain an organized inventory of job descriptions with standardized language and formatting
Assist with bulk hiring needs, including standardized rejection notices
Audit our presence on job sites and help keep employer profiles current
Assemble and distribute welcome packets, and coordinate first-day logistics like name tags and gym membership setup
Serve as a first point of contact for employee questions submitted through our internal help channels, answering routine questions directly and routing anything sensitive or complex
Process password resets and basic system access requests across our HR platforms
Help administer employee recognition programs including the High Five and All-Star Programs
Pull and distribute recurring compliance reports - including outstanding I-9s, inactive employee records, and mandatory training completion - and send reminders to managers and employees to close gaps
Track and send reminders for outstanding PTO requests via Paycom, keeping managers on schedule
Prepare recurring people reports including weekly all-staff reports, monthly attrition/turnover, and new-hire reports
Confirm daily timesheet change approvals and monitor 401(k) eligibility milestones as employees reach plan thresholds
Process Tuition Assistance and Calm App requests, tracking submissions and communicating with employees about eligibility
Coordinate logistics for internal meetings and events, including space setup and materials
Keep People Ops shared files and resources organized and current
Maintain directories and distribution lists
Support special projects and other duties as assigned