People Operations Associate & Office Manager

Swap•New York, NY

1d•Hybrid

About The Position

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We’re looking for a highly organised, proactive People Operations Associate who can also serve as an Office Manager/Coordinator. This hybrid role sits at the intersection of HR, employee experience, and office operations, with responsibility for supporting employees across both our New York and Austin locations. You’ll play a key role in shaping a cohesive, inclusive culture across offices while ensuring our workspace runs smoothly.

Requirements

Experience in People Operations, HR, Office Management, or similar role
Strong organisational and multitasking skills with high attention to detail
Excellent interpersonal and communication skills
Ability to handle sensitive information with discretion and professionalism
Familiarity with HRIS platforms
Proactive, resourceful, and comfortable operating across different time zones and working in a fast paced environment

Nice To Haves

Knowledge of New York and Texas labor laws is a strong advantage

Responsibilities

Support the full employee lifecycle across New York and Austin: onboarding, offboarding, and transitions
Maintain accurate employee records and HR systems (HRIS updates, documentation, compliance tracking)
Assist with benefits administration and respond to employee inquiries
Drive employee engagement initiatives across offices
Ensure compliance with federal, New York, and Texas employment laws and policies
Support recruiting coordination (interview scheduling, candidate communication across time zones)
Oversee daily operations of the New York office, ensuring a productive and welcoming environment
Act as the primary point of contact for Austin employees’ operational needs, coordinating remotely with vendors and partners as needed
Manage office vendors, supplies, and services (facilities, catering, etc.)
Coordinate in-office and cross-office events, team gatherings, and company meetings
Maintain office organisation and space planning
Support health & safety compliance and workplace policies across both locations
Help foster a unified, inclusive culture across our workforce
Plan and execute engagement activities that connect teams
Act as a go-to resource for employee questions, ensuring consistent support regardless of location