Manager, People Operations

Reliance Health

1d•Remote

About The Position

Reliance Health is a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. They operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on them for their healthcare. The company was recognized as one of Time Magazine's World's Top Healthtech Companies (2025). They are a data-driven team that values ambitious thinking, simple communication, and working without micromanagement, moving fast and learning by doing. Their diverse team spans multiple nationalities and backgrounds. As Manager, People Operations, the role involves building and running systems that enable employees to perform their best work. This includes assessing current processes in hiring, onboarding, performance management, and employee support, then designing practical improvements for operations across various markets. The position is ideal for someone who enjoys solving people challenges with structure, clarity, and data.

Requirements

Bachelor’s degree or HND in any field
Completed NYSC
At least 7 years of experience in HR, People Operations, or a related field
Proven experience designing or improving HR processes like onboarding or performance management
Strong written and verbal communication skills
Experience managing or mentoring team members or leading cross-functional projects
Ability to use data and people metrics to identify problems and recommend solutions
Legally authorized to work in Nigeria

Nice To Haves

Experience in a technology or healthcare organization
Exposure to multi-country HR operations
Familiarity with HRIS platforms like Leafsome, Zoho People, or similar tools
Experience working with senior leadership on people strategy

Responsibilities

Build and run core People Operations processes across the business
Track key people metrics like attrition, time-to-productivity, and employee engagement
Ensure all employee records, contracts, and documentation are accurate and up to date
Coordinate payroll inputs and benefits administration with Finance
Ensure compliance with labor laws across all operating markets
Monitor regulatory changes and update internal policies accordingly
Own the end-to-end onboarding process, ensuring a structured and consistent experience
Coordinate pre-joining logistics including system access, equipment, and Day 1 readiness
Manage the offboarding process including exit interviews and documentation
Oversee the company-wide performance review cycle and ensure consistency across teams
Track performance data and continuously improve review processes
Manage and develop the People Operations team
Assign work clearly and ensure accountability for delivery and quality
Coach team members to handle more complex HR situations independently