People Experience Director

Redirect Health•Phoenix, AZ

15h

About The Position

The People Experience Director exists to build and scale a high-performing, people-first organization as we grow. This is a strategic leadership position responsible for shaping how the company builds leaders, attracts and retains great talent, scales its culture intentionally, and equips teams to operate with clarity, accountability, and ownership. The Director will lead the People function (payroll, onboarding, recruiting) while partnering closely with the COO and company leaders to ensure the culture and leadership capabilities grow stronger as the company scales. This role requires someone who is both a culture driver who deeply cares about people, and a builder who ensures things actually get done.

Requirements

10+ years of experience in People, HR, or People Operations leadership
Has worked in startup or high-growth environments
Comes from high service-oriented organizations (where people experience matters deeply)
Is warm, approachable, and people-first in how they lead
Can also drive execution and hold high standards
Has experience building teams, systems, and leadership capability
Is comfortable operating at both strategic and practical levels
Is energized by building culture intentionally—not maintaining the status quo
Building trust quickly across all levels of the organization
Developing leaders who take ownership and grow others
Turning ambiguity into clear, scalable systems
Balancing empathy with accountability
Making things better—not just managing what exists

Responsibilities

Define and execute a scalable People strategy aligned to company growth
Bring new capabilities, tools, and systems to elevate the organization
Partner with leadership to anticipate and solve people-related challenges
Develop a strong leadership bench across the organization
Train and coach leaders to effectively manage people, performance, and conflict
Embed principles from The Empowerment Dynamic (The Power of TED) to reduce drama and increase ownership
Act as a steward and driver of company culture
Ensure company values are lived consistently across teams and leaders
Help leaders create environments focused on outcomes, accountability, and growth
Lead a team across Payroll & People Administration, Onboarding, and Recruiting
Ensure operational excellence without getting pulled into day-to-day execution
Build a scalable recruiting engine to attract high-quality talent
Partner with leaders to define roles, expectations, and hiring standards
Strengthen how the company assesses and selects the right people
Lead a full refresh and ongoing ownership of Trainual
Ensure processes, expectations, and training are clearly documented and used
Drive accountability in how teams learn, operate, and improve
Support leaders across the organization in navigating people-related challenges
Partner with outsourced legal and external resources as needed
Act as a trusted advisor to the COO and leadership team