People Experience Manager

Gen Digital Inc.•Tempe, AZ

1d•Hybrid

About The Position

As part of Gen’s People & Culture organization, the People Experience Manager operates in an agile, product‑minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end‑to‑end lifecycle. This role owns, evolves, and continuously improves a defined portfolio of employee experiences—such as onboarding, development, performance, culture, self‑service, or talent. Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data‑driven, and AI‑enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen’s values and AI‑first strategy, this role blends experience design, product management, and cross‑functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.

Requirements

5–8+ years of experience in employee experience, HR product management, program management, or related fields
Proven experience owning and improving end‑to‑end HR or people‑related experiences
Experience working in global, matrixed organizations
Strong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutions
High data literacy with the ability to translate insights into action
Strong cross‑functional collaboration and communication skills
Familiarity with agile methodologies, service design, or design thinking
Experience with HR systems, digital platforms, automation, or AI‑enabled tools

Nice To Haves

Experience in a technology, consumer software, or high‑growth enterprise environment
Background in one or more People Experience domains (e.g., onboarding, talent, learning, culture, self‑service)

Responsibilities

Own end‑to‑end experience design and delivery for assigned People Experience product areas
Maintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture priorities
Translate strategy into clear requirements, backlogs, and iterative delivery plans
Operate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iteration
Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI‑enabled capabilities
Drive fast‑cycle learning through experimentation, feedback loops, and data‑driven decisions
Map employee journeys to identify friction, gaps, and opportunities for simplification
Design digital‑first, consumer‑grade experiences that scale globally while allowing for local needs
Use employee feedback, operational metrics, and insights to continuously refine experiences
Deliver solutions aligned to Gen’s AI‑first HR strategy, embedding automation, intelligence, and insights into daily work
Identify opportunities to reduce manual effort, improve decision‑making, and enhance employee self‑sufficiency
Leverage analytics and dashboards to track performance, outcomes, and experience quality
Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications
Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem
Influence without authority to align stakeholders around shared outcomes
Lead change and adoption strategies for new experiences, tools, or process improvements
Partner with Transformation and PMO teams to support rollout, enablement, and sustained adoption
Deliver clear, empathetic, and effective communications that reinforce trust and clarity
Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes
Use data to demonstrate impact, inform prioritization, and guide continuous improvement
Model Gen’s values: customer‑driven problem solving, bold innovation, scrappy execution, and collaborative accountability
Act as a steward of employee trust, experience quality, and operational excellence