People Development Field Support Representative

McCoy Corporation•San Marcos, TX

3d•Onsite

About The Position

The Field Support Representative will assist with various employee relations and human resources matters, gathering, collecting, maintaining documents and records, and conducting investigations. This role involves conducting store visits for mentorship and guidance, providing policy interpretation, serving as the initial contact for employee complaints, and conducting interviews for employee relations matters. The representative will also advise management on corrective actions, review dismissal requests, respond to unemployment claims, and represent the company at various events. Additionally, they will maintain knowledge of EEO laws, complete expense reports, present educational material, and attend required meetings and training.

Requirements

Excellent time management skills, with proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to function well in a high-paced and, at times, stressful environment.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Proficient with Microsoft Office Suite or related software.
Proficiency with, or able to quickly learn, HRIS system.
Must have a current driver’s license and auto liability insurance.
Travel with overnight stays.

Nice To Haves

Bi-Lingual Preferred
Bachelor’s degree in human resources, business administration, or equivalent preferred.
Prior human resources experience is preferred.

Responsibilities

Conducts store visits for assigned locations and accompanies the team on their store visits in order to provide mentorship and guidance.
Provides guidance for employees and management on interpreting company policies.
Serves as initial contact and liaison for intake and assessment of employee complaints.
Conducts interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns for non-management employees.
Advises and coaches management on employee corrective actions, growth plans, personal improvement plans, and terminations.
Reviews dismissal requests for hourly employees in accordance with company guidelines.
Prepares and submits store visit reports.
Responds to unemployment claims and hearings.
Provides guidance on reasonable suspicion situations for hourly employees.
Represents the company at job fairs, business events, and industry events as needed.
Acts as a role model for our Business as Unusual (BaU) culture.
Maintains current knowledge and understanding of laws and regulations related to EEO.
Completes expense reports in accordance with company purchase card and travel guidelines.
Presents educational material at regional meetings in addition to on-site training events.
Attends team meetings and company training sessions as required.
Performs other related duties as assigned.