Field Support Representative

BETA Technologies•South Burlington, VT

23h•$37 - $42•Onsite

About The Position

The Field Support Representative serves as the primary customer-facing representative for BETA Technologies at operator and customer sites. Rather than leading maintenance activities directly, this role focuses on customer relationship management, real-time field support, and close coordination with Maintenance Teams to resolve issues and keep operations running smoothly. The ideal candidate is technically credentialed, deeply customer-focused, and thrives in a fast-paced, travel-intensive environment.

Requirements

2+ years of aviation maintenance or field service experience, preferably on fixed-wing aircraft in an operational environment
Strong understanding of mechanical and electrical systems as applied to aviation or complex electromechanical systems
Experience working in customer-facing technical support, field service, or operational environments; a track record of delivering excellent customer experiences is essential
Strong written and verbal communication skills with the ability to interface directly with customers, operators, and internal teams
Highly self-motivated, organized, detail-oriented, and capable of working independently in field environments with minimal supervision
Willingness and ability to travel extensively to customer sites, partner locations, suppliers, MRO and operational deployments
Familiarity with Google Workspace tools (Drive, Gmail, Calendar, Docs, Sheets, Slides) and collaboration tools such as Slack

Nice To Haves

FAA Airframe & Powerplant (A&P) Certificate
Experience supporting or operating electric or hybrid-electric aircraft, UAM vehicles, or advanced air mobility platforms
Background in field service, MRO, or AOG (Aircraft on Ground) support operations
Inspection Authorization (IA) certificate
Previous experience representing an OEM or manufacturer in a customer-facing technical capacity

Responsibilities

Serve as the on-site field representative for customers and operators, ensuring a reliable operation, and exceptional experience with BETA's aircraft
Build and maintain strong customer relationships through professionalism, responsiveness, and trust; act as the face of BETA in the field and the first point of contact for customer questions, concerns, and day-to-day support needs ensuring Customer satisfaction
Serve as the critical communication link between customers and BETA; escalate technical issues, relay field observations, and ensure internal teams have the information they need to deliver timely resolutions
Identify and report technical issues related to aircraft systems observed in the field, supporting the Service Engineering Team in diagnosis and troubleshooting by providing accurate, detailed on-site assessments
Support customer onboarding, including training and guidance on proper Alia aircraft operation, inspection procedures
Assist Customer with aircraft inspections and support the documentation of all field service activities (repair, mandatory AD’s and SB’s, maintenance checks, aircraft recovery services), observations, and maintenance support actions
Ensure adherence to all safety protocols, regulatory requirements, and BETA quality standards in every field activity
Operate in a fast-paced environment with a strong sense of urgency and adaptability, good observer for a potential customer demand (support & service sales), representing BETA with professionalism at all customer touchpoints
Other duties as assigned by field service leadership