Field Service Development Representative

Wesley International LLC • Stone Mountain, GA

7d • $40,000 - $72,000 • Onsite

About The Position

The Field Service Development Representative is responsible for generating service revenue opportunities through outbound prospecting, customer engagement, appointment setting, service marketing campaigns, and quote initiation. This role connects customers, Field Service Technicians, CSR Management, and Accounting to ensure service needs are identified, documented, quoted, and processed efficiently.

Requirements

• 50–70 calls daily
• 30–60 emails daily
• 30–50 follow-ups daily
• 3–5 appointments daily/weekly target
• 3–5 quote initiations weekly
• Weekly mailing campaign execution
• 100% CRM compliance

Responsibilities

• Outbound calls and emails to identify service opportunities
• Re-engage inactive customers
• Promote service agreements and maintenance programs
• Build long-term customer relationships
• Execute postcard mailings, promotional campaigns, and service reminders
• Track responses and convert into appointments
• Maintain targeted customer lists
• Schedule service appointments
• Qualify customer needs
• Gather service and equipment details
• Initiate quotes using preset pricing structure
• Coordinate with Field Service Technicians for scope validation
• Update quote details based on technician input
• Route to CSR Manager → Accounting for processing
• Follow up on approvals and outcomes
• Maintain 100% CRM accuracy
• Track all leads, appointments, quotes, and follow-ups
• Ensure no opportunity is left without a next step

Benefits

• Base Salary: $40,000 – $72,000
• OTE (with bonus/commission): $50,000 – $100,000+
• $10 per completed appointment
• $25 per appointment that converts to quote
• $15 per approved quote initiated
• 1–3% commission on service revenue generated
• $200–$500 monthly campaign performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed