Maple Hospitality Group - People & Culture Manager

Maple Hospitality Group•Chicago, IL

10d•Onsite

About The Position

Join Maple Hospitality Group, where culinary excellence meets unparalleled hospitality. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, Maple Hospitality Group is building a portfolio of iconic dining and nightlife destinations across Chicago, Scottsdale, Dallas, Miami, Santa Barbara, Boston, and future growth markets. Our continued expansion requires visionary leadership that connects brand storytelling directly to revenue growth, guest loyalty, and market leadership. Our culture is built on four core principles: Generosity – Always exceed expectations Excellence – Deliver exceptional work with unmatched expertise Fun – Love what you do and enjoy the journey Fail Fast – Learn quickly, adapt, and improve. The People & Culture Manager leads the Careers team and serves as a key administrative and operational partner for Maple Hospitality Group’s corporate office, inclusive of the Careers, HR Management, Project Management and General Oversight of those who report into the office. This position reports to the Executive Director, with dotted lines to the CFO and Project Director. The role is responsible for maintaining an organized, professional corporate office while creating a world-class onboarding, welcome, and training experience. The ideal candidate has upscale restaurant leadership experience, strong organizational skills, and the ability to oversee multiple priorities in a fast-paced hospitality environment.

Requirements

Three or more years of leadership experience in upscale hospitality, restaurant operations, office management, or a related function.
Restaurant management experience is strongly preferred.
Strong leadership, organizational, communication, and project-management skills.
A genuine passion for hospitality and creating an exceptional welcome and training and employee experience.
Ability to manage multiple priorities, maintain confidentiality, and exercise sound judgment.
Proficiency with POS, Payroll Systems, Paycom, Microsoft Office, Google Workspace, and business management platforms.
Associate’s or bachelor’s degree preferred.
Ability to travel occasionally and provide limited after-hours support when needed.

Responsibilities

Lead the Careers team, including recruiting administration, candidate communication, interview coordination, and hiring workflows.
Establish clear expectations, priorities, coverage, and accountability for the Careers function.
Oversee and coordinate new manager onboarding, including welcome plans, orientation, introductions, system access, training assignments, travel, and required documentation.
Partner with Learning and Development, Operations, Culinary, Human Resources, and restaurant leadership to deliver a consistent, high-quality employment experience for those in the office and in the field.
Function as the GM of the corporate office and maintain an organized, attractive, and guest-ready environment.
Manage office supplies, equipment, maintenance, vendors, mail, packages, and deliveries.
Maintain corporate records, forms, templates, directories, and organizational charts.
Coordinate office coverage, time-off calendars, and work-from-home requests, subject to leadership approval.
Ensure organization and cleanliness of the office including but not limited to personally supporting housekeeping responsibilities and engaging the appropriate team members or a third party in supporting proper cleanliness and maintenance.
Serve as an Executive Assistant to the Partners which at times includes supporting or handling personal errands.
Coordinate calendars, meetings, travel, materials, reports, and presentations.
Track action items, deadlines, and partner-requested deliverables.
Support leadership meetings, company events, restaurant openings, task-force travel, and special projects.
Escalate missed deadlines, coverage concerns, and unresolved matters as appropriate.
Coordinate workflows among the Careers, Operations, and field leadership.
Monitor shared inboxes, documentation, deadlines, and administrative follow-through.
Route employee and leadership requests to the appropriate resource while maintaining appropriate confidentiality and separation of responsibilities.
Maintain licenses, permits, inspection records, and compliance documentation.
Coordinate approved employee system access and account setup.
Assist with basic system and user-access matters.
Run and distribute reports, rosters, and organizational information.
Support companywide communications and the implementation of new systems and processes.
Perform additional responsibilities as business needs evolve.